Customer Service Sales
Resume:
Shante Curry
Landover, MD. ****5
Home: 301-***-**** Cell: 240-***-****
*************@*****.***
CUSTOMER SERVICE REPERSENTATIVE
Polished, professional customer service rep offering:
● An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
● Strategic relationship/partnership building skills listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win win outcomes.
● Fulfilled the company’s defined customer experience by maintaining a friendly and customer focused approach
● Promoted organization’s programs such as warranty sales, score card, and private label credit card alike
● Provided timely and appreciable customer service
● Changed cash register handling process
● Maintained and imparted knowledge of cashiering procedures
● Kept work area clean by utilizing appropriate cleaning standards
● Managed, counted, verified, and reconciled daily sales. EXPERIENCE
The Residence Inn
Largo MD
Housekeeping
February 2016 Present
● Maintain clean rooms
● Greet and Acknowledge hotel guest
● Positive Attitude towards guests and hotel staff
● Maintained a healthy and clean environment for hotel guest and there stay ProLogistix Temp Agency, G reenbelt MD
Laborer Worker
August 2015 November 2015
● Push, lift and carry warehouse crates weighing up to 100 pounds.
● Operate pickup trucks and other company vehicles as required.
● Ensure cleanliness and functionality of warehouse equipment on a regular basis.
● Perform minor repairs and general facility maintenance tasks as required by supervisor. Sweet green Inc, W ashington DC
Customer Service Agent
August 2014 Sept – 2014
● Greet customers as they arrive and direct them to merchandise they need
● Assist customers with buying decisions when required
● Operate cash register and adding machine in order to manage cash for sold items
● Calculate discounts as appropriate
● Tag items for price and expiry date
● Stock items when require
La Fountaine Bleu, N ew Carrollton MD
Server/ Hostess
August 2010 Oct – 2011
● Greet guests and patrons personally and on the telephone
● Offer appropriate seating arrangements
● Present menus and take orders
● Ensure the quantity of menus is sufficient to cater to the number of guests
● Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion
● Set up dining rooms and make reservation arrangements
● Maintain clean and organized tables and work area
● Assist room service when and as needed
Forman Mills, N ew Carrollton MD
Cashier
Sept 2009 Mar 2010
● Achieved all set sales goals while providing outstanding customer service.
● Pushed products while identifying with individual customer requirements and preferences.
● Maintained clean display and store appearance
● Updated customer database on a daily basis.
● Fostered and maintained excellent customer relationships.
● Arranged transfers and stock displays.
● Greeted customers at door and determined their individual needs.
● Ensured customer satisfaction at every stage of sale.
● Recommended new products and upcoming events to customers.
● Responded to all customer queries with accuracy and courtesy. WIS Inventory Services, H yattsville MD
Inventory Specialist
Aug 2007 June 2008
● Utilized computer programs to carefully track inventory on hand and inventory needs.
● Conducted inventory audits for inventory in each department.
● Implemented inventory control strategies.
● Kept careful documentation of all incoming inventory. SKILLS
Skill Name Skill Level Last Used/Experience
Customer Service Expert Currently used/3years
Complaint Handling/Dispute Resolution Expert Currently used/2 years Data Entry/Records Management Expert Currently used/2 years Multiline Phone Use Expert Currently used/1 years
MS Word, Excel and Access Intermediate Currently used/3 years
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