Customer Service Medical

HEATHER ELIZABETH STRUCK

***** ********* *****

Charlotte, North Carolina 28073

Mobile Phone: 704-***-****

Email:************@*****.***

OBJECTIVE: A position with a professional, growth oriented medical organization where I can use my customer service in health care, surgical scheduling, and computer experience skills.

PROFESSIONAL SKILLS

Surgical & Test Scheduling/Receptionist

Schedule surgery and obtain pre-op clearance for patients, schedule and pre-certify test, answer phones and schedule appointments.

Customer Service

Extensive customer service experience, which has included assisting customers with various issues to meet their needs. These included interviewing customers, resolving claims, conducting follow-up to ensure issues were resolved effectively.

Patient Care

Experience providing health care services to elderly patients and acute care patients

Financial Accounting

Experience with opening lines of credit, accounts receivable, and accounts payable, making bank deposits, and filing leans. Improved collections on accounts receivable.

Computer

Experience working with Microsoft Office, and Intranet Spreadsheets.

Legal

Conducted case set ups and handled medical malpractice insurance claims.

WORK EXPERIENCE

Surgery Coordinator - Surgical Specialist of Charlotte, July 2014 – Present

Coordinate physicians’ surgery schedules, schedule patients for surgery and other test, pre-certify procedures with insurance companies, and obtain medical and cardiac pre-op clearance for patients.

Legal Assistant/Case Manager – Campbell and Associates, Charlotte, NC - June 2012-April 2014

Assisted attorney with handling medical malpractice insurance claims and physician follow-ups. Conducted case set-ups, and sign-ups. Interviewed perspective clients and followed clients’ cases to completion.

Surgery and Test Scheduler, Perry Orthopedics and Sports Medicine/Novant Medical Group, Charlotte, NC 12/2004 – 6/2012

Schedule patients for surgery and other test including MRI’s and CT scans. Obtain pre-op clearance for patients, conduct pre-certification with insurance companies. Prepare DME orders for vendors for upcoming surgeries. Assist physician with cast removals.

CNA 1, Carolina Respiratory Specialists, Charlotte, NC 2004

Assisted with obtaining vital signs, pulmonary function tests, current medication information, schedule procedures such as CT scans, MRI, Sleep studies, assisted physician with patient exams, and assisted with nebulizer treatments.

Medical Receptionist, Carolina Respiratory Specialists, Charlotte, NC 2003-2004

Assisted patients with scheduling, insurance verification, patient check in and check out, and performed business activities which included posting charges, answered phones, assisted physician with identifying patient consults in the hospital, and managed medical records.

Credit Analyst, The Building Center, Charlotte, NC, 2002-2003

Manager accounts receivable, accounts payable, collections and deposits. In charge of collections for accounts receivable, opening lines of credit, and filing leans. Responsible for handling customer service issues regarding accounts.

Legal Assistant/Case Manager, The Law Office of Michael A. DeMayo, 2001-2002

Assisted attorney handling medical malpractice insurance claims and physician follow-ups. Conducted case set-ups, and sign-ups. Interviewed perspective clients and followed clients cases to completion.

Data Entry Operator/Temporary Position, Illinois Department of Public Aide, Springfield, Illinois, April –October 1996.

Worked in child support collections office. Collected child support payments, which included pursuing clients that were behind in payments. Entered data into computer.

Office Clerk/Temporary Position, Illinois Department of Revenue, Springfield, Illinois, 1996 – 1997

Processed claims for motor fuel refunds and entered data into computer system.

Receptionist/Hostess/Waitress, Mama Lennas Restaurant, Charlotte, N.C. 1997 – 2000

Answered telephones and assisted customers, made reservations, seated customers, took orders from customers and served customers.

EDUCATION

Central Piedmont Community College, Charlotte, N.C.

Nurse Aide 1 Certification Course 4/2004 – 5/2004

Central Piedmont Community College, Charlotte, N.C.

1990-1991

East Mecklenburg High School, Charlotte, N.C.

High School Diploma, 1990

Certifications

6/3/2004 NC State Notification of Listing CNA 1

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