Project Manager

SUMMARY

Result-oriented Project/Program Manager with over 15 years of experience in Information Technology, proficient in driving Business Operations in the Enterprise and Factory Services areas, developing and implementing processes used to grow the services portfolio and the share of wallet, providing Infrastructure Project Management and Project Portfolio Management

Experienced in leading cross-functional teams delivering complex, high availability, business solutions in heterogeneous operational environments and in implementation of large-scale mission-critical projects subject to the constraints of compliance, costs and time

Motivated and self-directed leader with excellent interpersonal, presentation and communication skills and the ability to work well with all levels of management, personnel and business customers

Proficient with various project management tools including, but not limited to MS Office suite (MS Word, MS Excel, Power Point, Visio, MS Project (Server), Share Point, etc.), Plan View, Propel, Remedy, Service Now and the like, PMI methodology (PMBOK, Agile, Waterfall), ITIL Foundation

PROFESSIONAL EXPERIENCE

2014- 5/2016 – ITPM Consulting LLC, Senior IT Consultant

Managed simultaneous projects for multiple clients worldwide, responsible for IT Infrastructure projects

Involved with Data Center Migration/Relocation projects, responsible for all aspects of planning and execution of customer data migrations, tools retirement and accounts migrations from one datacenter to another.

Managed multiple tracks in a Data Center Relocation project, migrating application and database servers from one Data Center to another, responsible for all aspects of migrations, including planning, execution and cleanup after migrations

Provided Program and Project Management support for multiple infrastructure initiatives

Specialized in delivery and management of mission-critical projects through utilization of globally located project teams.

2012 – 10/2013

Global Business Unit PROGRAMS MANAGER, HP Custom Integration Services, Israel

Drove ~ 30 operations improvement initiatives resulting in 30% TAT reduction and ~20% quality improvement

Gathered and provided customer, operations and engineering design for service requirements to incorporate into product & services portfolio for over 40 enterprise platforms; responsible for tripling the service revenue in 2 fiscal years

Owner of global POR and all operational metrics: TAT, error rate, quality, auditing operations performance and driving customer experience consistency

Managed Business Unit PMO and governance across stakeholder groups

Utilized unique background in Enterprise Services and Hardware business

2011 – 2012

PROGRAM MANAGER, HP Supply Chain, Custom Integration Services, Israel

Led pan-HP Program of Services standardization, from project mode into standard service delivery. Responsible for global HP Services portfolio and 58% Integration Services revenue increase

Service Development manager responsible for program management as well as consulting for service transition into delivery functions

Developed and implemented the Governance model, PMO, iPOR and best practices for HP Custom Integration Services

2007 – 2010

PROGRAM/PROJECT MANAGER, HP Enterprise Services, Technology Solutions Group, Bulgaria

Led EMEA program, migrating over 300 complex customer accounts from HP legacy workflow tools to Standard Reference Architecture

Led Atlanta DC migration to accommodate customers using legacy platforms.

Led IT transition and transformation of Gold and Platinum customer accounts (National banks, Aviation Industries, global mining companies and the like) to successful completion

Assumed key leadership roles, managing large and diverse teams, including clarifying project expectations, setting objectives, driving escalations as appropriate and accountable for timely delivery and implementation.

2003 – 2005

SERVER/CLIENT APPLICATIONS PROJECT MANAGER, Electronics Line Ltd, Israel

Project manager of multiple software and GUI development and testing projects for international clients

Managed offshore teams in Bulgaria, Slovakia, India and China

Led the design, programming and implementation of the company’s local and global projects, including those for the military industry, hardware testing applications for RF equipment, CRM projects, web applications for global irrigation control, and the like.

2000 – 2003

GUI TEAM LEADER

Pillar Data Systems, Israel, USA

Managed a team of five developers

Responsible for, and led the design, programming and implementation efforts of the User Interface of a data storage system

1997 - 2000

CHIEF DEVELOPER, PROJECT MANAGER

OSCM Ltd., Shopss.com Project, Long Island, NY, and Chicago, IL, USA

Designed, managed and implemented e-commerce solutions for local and international customers

Responsible for creation of virtual malls, online auctions and catalogues and merchant software using ASP and WebDNA programming

Managed general development, upgrade and maintenance of company infrastructure

EDUCATION

ITIL foundation (HP Internal) 2010

Hebrew University, Jerusalem - chemistry (undergrad) 1983 - 1985

LANGUAGES

English, Russian, Hebrew, Bulgarian- all fluent.

Contact this candidate