Customer Service Microsoft Office

Douglas Fridley

**** ****** ***** ***. *********, NV 89015

Phone: 702-***-**** Email: ***********@*****.*** SKILLS AND ABILITIES

o Computer literate, 14+ years’ experience with Windows applications Microsoft Word Microsoft Office Excel

o Customer Service - over 25 years’ total and 14 years National Quality Coordinator/Analyst with Medcohealth Solutions Pharmacy/Express Scripts, Las Vegas, NV o Excellent Credentials

o SOP Professional

CAREER HIGHLIGHTS QUALIFICATIONS ACHIEVEMENTS:

o Achieved a savings of over 2.3 million dollars per month for Medcohealth Solutions in 2007 as part of National Quality Team (special project)

o Longevity: Over 5+ years commitment for any position I have held with previous employers o Excellent Work Record Punctual-always on time Pride myself on attention to detail o Diligent-hard worker and quick to learn

o Attendance - Excellent with all previous employers o Consistently reliable Team Player

o Whiz with numbers

o Polite and Professional Character

o Willing to Learn

o Meets Deadlines.

EMPLOYMENT HISTORY

National Quality Analyst Express Scripts Las Vegas, NV 07/01 - 04/15 Well versed on Prescription Benefit Plans/SOPs/HIPAA/Mail Service Pharmacies. I first worked as CSR assisting members and initially hired to take United Healthcare calls/3 promotions to National Quality Analyst/Monitor CSR Calls/Coaching CSRs/assisted Supervisors/ considered SOP King/Med-D - discussed changes in Team Meetings. Part of National Quality Team with Medcohealth Solutions accumulating Data which saved Medco over 2.3 million dollars a month in 2007. Night Auditor Multiple Hotel Chains 1996 - 2000

Trainer with Hawthorne Inn and Suites in Henderson, NV to train employees from sister properties as well as new employees Computer Audit System 1999 to 2000. OwnerDew Drop Inn Tavern/Restaurant1990 - 1996

Duties: Hired/Fired/Trained employees, Banking Deposits daily/Bartending/Swept and mopped daily/Responsible for ordering merchandise weekly

US Postal Carrier/Supervisor 204B

US Postal Service 1977 - 1990

Duties: Sort mail in Post Office/Deliver parcels with US Mail Jeep/Deliver mail on route daily/as Supervisor 204B I set schedules for clerks and carriers/Timecards weekly/Counted feet of mail delivered weekly on Postal Form

President Silverline Investment Group

President EBAY E-VESTMENT GROUP

Owner Express Marketing Silver and Gold Program

Direct Distributor - AMWAY Corporation

Inventor Restaurant Advertising Item

Table Shuffleboard Pro - rated #1 in Nevada and top 25 in USA EDUCATION

Bentley College/University Waltham, Mass

Major: Accounting and Business Management, qualified to receive an Associate's Degree Romulus Central School Romulus, NY

High School Diploma with Honors

President Senior Class, President National Honor Society - Graduated with many honors and scholarship

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