Customer Service Machine Operator

Charles Burgess

Chicago, *****

773-***-****

acvr8a@r.postjobfree.com

Profile

Hardworking, dependable and friendly with a background of showing up on time and always making my customers laugh, looking to work more in a customer service role

Experience

2007 - 2015

Starbound Tire Recycling, Warren, MI - Machine Operator/ Customer Service Representative

●Handled customer inquiries, complaints, and other general questions

●Scheduled delivery and fielded solutions with customers

●Prompt and friendly customer service

●Worked in community outreach to establish new client relationships

●Processed used tires into crumb rubber to recycle back into the community (e.g. playgrounds, sports fields)

2003 -2007

Thrall Car Manufacturing, Chicago Heights, IL - Paintline Leadman/ Welder

●Directly managed a crew, organized line activities, and was responsible for quality control

●Trained newly hired employees including orientation and ongoing mentorship

●Maintained a large supply inventory

●Fabricated and welded, sandblasted and painted several types of railcars

1995 - 2003

Hammond Machine Works, Hammond, IN - Machine Operator/ Welder/ Labor

●Advanced in the ranks through studying on off shift hours, up to the top of the line processing

●Earned one of the first company scholarships to Ivy Tech after dedicated years of work and recognition

●Machine tooling, welded, and fabricated various parts for railroad manufacturers

●Operated saw, drill press, lathe, shear, punch press, and other machines

●Crane operator

Education

Ivy Tech, Gary, IN – Welding Course

Hanover Central, Cedar Lake, IN - High School Diploma

Hobbies

Glass blowing, bicycling, hiking enthusiast

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