Desktop Support Analyst

KEITH HICKERSON

DALLAS, TX *****

Home 214-***-****

**********@*****.***

Professional Qualifications

Dependable and diligent IT professional who manages multiple tasks and works well under pressure.

Experience in installing, troubleshooting and repairing hardware, software and peripherals. Applies consultative approach to resolving issues. Provides clear and simple explanations and works closely with people to develop solutions to their computer problems.

Professional Work History

CCI/ IBM /Parkland Hospital, Dallas, Texas 2010 - 2015

Desktop Support Analyst

Istonish /Parkland Hospital, Dallas, Texas 2007- 2010

Desktop Support Analyst / IMAC

Troubleshoot network or connectivity problems for users or user groups.

Provide telephone support related to networking or connectivity issues.

Perform routine maintenance or standard repairs to networking components or equipment.

Test computer software or hardware, using standard diagnostic testing equipment and procedures.

Train users in procedures related to network applications software or related systems.

Install and configure wireless networking equipment.

Research hardware or software products to meet technical networking or security needs.

The installation of new computer equipment’s with customer vital data transfer to new equipment.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Enter commands and observe system functioning to verify correct operations and detect errors.

Strong background in Microsoft Operating System (NT 4.0, Windows 2000, XP), Microsoft Office, PC’s, Norton Anti Virus, LanDesk, and various peripherals like monitors, printers, scanners, and other related equipment.

The ability to work with clients, accurately diagnoses complex problems, assess their impact, and provide timely resolution.

Communicate effectively with all level of staff, management, doctors and other medical personnel.

Provided Desktop Support for Lew Sterrett, George Allen and other jail facilities.

Computer Tech Richardson, Texas 2005 – 2007

Computer and Printer Technician

Installation of system board and repair HP, Dell, IBM, Panasonic laptop.

Troubleshoot and repair on all HP, Lexmark, Canon, Brother Printer and faxes.

Use Ghost software to image all laptop and computer system from network server.

HP and IBM Blade Server hardware installation.

Shipping and receiving with invoicing of incoming merchandise.

Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems

KEITH HICKERSON

DALLAS, TX 75227

Home 214-***-****

Email: **********@*****.***

UT Medical Center of Dallas -Southwestern Dallas, Texas 2005

IT Administration Assistant

Hardware & Software installation of Dell, Apple Macintosh System.

FileMaker Pro 7 Database Creation for all department lab computer systems.

Creation of Excel inventory spreadsheets for all printer, monitor and computer systems.

IT Support for Molecular Biology administration and staff.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Monitor the system for equipment failure or errors in performance.

TCS Corporate Services Dallas, Texas 2001 -2004

Field Service Technician

Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.

Inspect equipment on a regular basis to ensure proper functioning.

Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.

Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.

Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.

Reassemble machines after making repairs or replacing parts.

Converse with customers to determine details of equipment problems.

Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.

Advise customers concerning equipment operation, maintenance.

Align, adjust, or calibrate equipment according to specifications.

EDUCATION

Eastfield Community College Mesquite, TX, 2007-2008

Computer A+ Cert non-credit class

CCI Training Center. Inc Dallas, TX, 2004-2005

Medical Terminology in Human Anatomy and Physiology.

Basic training in business mathematics and communication.

Evaluation and Management with procedural coding training.

Specialize training in HCFA/CMS-1500 claim form completion.

Training in scheduling of new and established patients.

Interactive Learning System Dallas, TX, 1990-1991

Computer Application Specialist

Eastfield College Mesquite, TX, 1994-1996

Studies in Computer Application

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