Robert C. Bonds, CFAAMA

**** *. **** ******, #*** - McAllen, Texas 78504

956-***-****

Email: acvqz7@r.postjobfree.com

PROFILE: Dynamic leader with extensive managerial and leadership experience in healthcare administration. Reputation as “hands-on," results oriented administrator. Expertise includes: Healthcare Accreditation Ambulatory Care Management Financial Management Marketing and Development Medical Staff Management Information Systems Patient Administrative Activities Continuous Quality Improvement Human Resource Management PROFESSIONAL EXPERIENCE:

Director, Business Operations January 2014 – Present Advanced Rad Solutions, LLC, McAllen, Texas

Senior manager of a medical development and management company that specializes in the integration of radiation therapy services for the treatment of non-melanoma skin cancer in dermatology practices. Daily responsibilities include: Recruitment of staff radiation therapists to provided treatment at client locations, development of patient education and client marketing materials, perform weekly review of client dashboards to identify adverse trends and propose corrective actions to the corporate executive management team, management of the human resource function of the company, oversight of the project management team, management of corporate logistics to include deployment of technology to new client location, vehicle fleet procurement and risk management. Achievements:

- Developed job descriptions for all functional departments of the company

- Developed and implemented client dashboards to provide weekly assessment of client productivity

- Established the project management function that provides a team approach to client site development

- Spearheaded the development of all marketing and patient education materials

- Established vehicle fleet procurement program that has reduced costs by 10 percent per vehicle Director, Business Services January 2007 – December 2013 Urorad Healthcare, LP, McAllen, Texas

Senior director of a medical development and management company that specializes in cancer treatment centers dedicated to the treatment of prostate cancer, the second leading cause of male cancer deaths in the United States. Daily responsibilities include: analysis of client activities to identify weaknesses and propose corrective actions, development of operating policies and procedures for new cancer centers; certification and licensing of new cancer centers with state radiation control agencies; development of patient education and client marketing materials; recruitment of radiation oncologists and medical physicists for clients; training of cancer center administrators and sales and marketing of Urorad to prospective clients. Additional responsibilities include: human resource management, staff development, risk management and oversight of corporate office IT infrastructure. Achievements:

- Standardized the policy and procedures manuals for new client cancer centers

- Developed comprehensive radiation safety program for new client cancer centers

- Upgraded the statistical analysis and monthly evaluations of client centers

- Established the client patient education and marketing function

- Instituted staff development programs to enhance performance

- Upgraded the corporate office IT infrastructure

- Spearheaded the implementation of ACR accreditation for the company Administrator and COO April 2004 – October 2006

Urology Associates of South Texas, P.A., McAllen, Texas Administrator of an 8 physician urology group, which operated the only radiation oncology center in the region that was dedicated to the treatment of prostate cancer. Daily responsibilities include: oversight of 4 urology clinics covering 2 counties and 1 radiation oncology center; direct supervision of 78 full time administrative and clinical employees; oversight of marketing and community outreach activities; and managing all compliance programs for the practice. Project manager of $2.1 million dollar construction project.

Achievements:

- Conducted audit of vendor contracts resulting in $70K in annual cost savings for the practice.

- Established marketing program that in first 90 days of operation increased referrals by 7 percent.

- Improved internal operations of the radiation oncology center that resulted in a 15 percent increase in daily productivity.

- Recruited 2 new urologists to the practice, successfully integrating 2 additional offices to the practice.

- Reorganized the communications center that received over 400 phone calls per day to increase efficiency, net result of reorganization has reduced physician and patient complaints by 80 percent. Administrator June 2000 – March 2004

North Point Surgical Center, LLC, Edinburg, Texas

Administrator of a multi-specialty ambulatory surgery center, owned and operated by 15 physician partners in conjunction with a privately held management company. Daily responsibilities include: financial management of a $4.2 million dollar budget; marketing and development; medical staff management; and oversight of the daily business affairs of a limited liability corporation. Direct supervision of a staff of 30 full time and part time employees. Directed the transition of the surgery center during change of ownership. Achievements:

- Within 5 months of arrival, guided the center through accreditation visit by the Accreditation Association of Ambulatory Health Care, achieving a near perfect score and 3 year accreditation.

- Hands-on physician marketing has resulted in a 28 percent increase in active medical staff.

- Wrote successful proposal that resulted in the granting of a 3 year contract to provide ambulatory surgical services to the Department of Veterans Affairs. Net worth of this contract was $800K.

- In one year increased average gross revenue by 19 percent; increased net collections by 16 percent and increased monthly surgical caseload by 29 percent. Health Director and Administrator May 1999 - June 2000 Sac and Fox Nation Health Program, Stroud, Oklahoma Director of a $3 million dollar health program designed to provide comprehensive healthcare to 5000 beneficiaries in Central Oklahoma. Responsibilities included: development and implementation of a preferred provider network; financial management; grant management; staff development; and in conjunction with the Health Commission, developed realistic programs to meet community needs. Additionally, served as the Administrator of the ambulatory care facility which has a staff of 40 personnel that provided outpatient primary care, behavioral health, and nutritional services. Managed 3 federal grants that supported health care services. Achievements:

- Within first 90 days of employment, established radiology department which included staff recruitment and obtaining operational certification of new equipment. New equipment had been installed in December 1998.

- Established mammography service for clinic which improved patient service and reduced cost by 30 percent.

- Implemented a cost savings radiology contract for on-site reading of films.

- Established on-going patient satisfaction program as part of plan to improve service delivery.

- Developed assessment tools to identify unmet community health needs. Self Employed December 1997 - June 2000

Operated art studio with spouse. Developed and implemented business plans and marketing materials for Illusions of Grandeur Art Studio. Wrote contract proposals to organizations seeking commissioned art work. Integris Bethany Hospital, Bethany, Oklahoma May 1998 - December 1998 Director, Business Services

(Note: Position eliminated due to operational consolidation and termination of hospital management contract with the City of Bethany, Oklahoma)

Directed 22 personnel in Admitting/Registration, Business/Billing Office, Health Information Services and Information Systems. Advised the administrator on various financial operations and served as the principal advisor on all managed care issues.

Achievements:

- Molded 22 personnel from 4 different departments into a single functioning business service unit.

- Rebuilt the business office function that had been decimated during the change of management.

- In 5 months improved collections by 250 percent, achieved $1.5 million dollars in monthly collections.

- Identified and recovered over $250K in lost medical claims. Mercy Health System Oklahoma October 1994 - December 1997 Director, Mercy Health Network March 1996 - December 1997 Mercy Health System Oklahoma, Oklahoma City, Oklahoma Directed the daily activities of a network of 10 primary care clinics in the Greater Oklahoma City area. Responsibilities included: Network Development, Medical Practice Acquisition, and Physician and Staff Recruitment, Marketing, Strategic Planning, Information Systems, and Financial Management. Achievements:

- Guided the network through its initial accreditation by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).

- In 18 months increased the number of network physicians and clinics by 25 percent

- Implemented cost saving procedures that reduced medical supply costs by $94,000 in one year.

- Reorganized billing and collection operations which reduced accounts receivable to less than 60 days.

- Developed initial plans and budgets for first ever comprehensive ambulatory care center.

- Established the quality management program for the network.

- Led task force to select new information technology to meet future network expansion. Director, Materiels Management October 1994 - March 1996 Mercy Health System Oklahoma, St. Mary’s Mercy Hospital Enid, Oklahoma

Supervised 14 personnel tasked with providing a full range of materiel support to a 277 bed regional hospital including: Purchasing, Inventory Management, Linen Services, and Central Sterile Supply. Responsible for a $6 million dollar purchasing budget. Contracting Officer and Hazardous Materials Coordinator for the hospital. Achievements:

- Developed and implemented a comprehensive plan that reduced excessive inventory by $750K.

- Initiated quality assurance program that reduced defective surgical packs by 75% in 60 days.

- Eliminated 6 month backlog of surplus property which netted the facility over 3000 square feet of needed warehouse space.

- In conjunction with Xerox Business Systems, established programs which reduced copier costs by $25K per year.

- Negotiated medical waste disposal contract that reduced waste disposal costs by $14K per year.

- Wrote and implemented key policies and procedures to correct deficiencies prior to JCAHO accreditation visit.

Clinic Administrator/COO June 1992 - October 1994

Vance Air Force Base, Enid, Oklahoma

Administrator and Chief Operating Officer of an Air Force ambulatory care facility averaging 2600 outpatient visits per month. Directed a combined staff of 109 professional and technical personnel. Managed an annual budget of $ 1.63 million dollars. Directed the administrative functions of 8 departments including: Information Systems, Managed Care, Financial Management, Materiels Management, Environmental Services, Human Resources, Medical War Readiness and Patient Administration. As Risk Manager provided daily oversight of quality improvement, safety and patient sensitivity programs. Member of the credentials committee. Achievements:

- Achieved and retained JCAHO Accreditation with Commendation Status.

- Generated combined budget savings in 1993 and 1994 exceeding $210K which were utilized to finance major facility appearance projects.

- Reorganized and relocated mental health services to improve patient access to care.

- Risk Management and Medical Facility programs rated “Excellent” by Air Force Inspector General.

- Negotiated key agreements with fire department, local hospital, city police and ambulance service ensuring superior after duty hours emergency response for base personnel. National Director, Recruiting Operations July 1989 - June 1992 Headquarters, USAF Recruiting Service

Randolph Air Force Base, Texas

Supervised the processing of 1600 applications received annually from licensed health professionals seeking admission to the Air Force Medical Service. Ensured pre-credentialing of all licensed practitioners to include verifying licensure, board certification, degree completion, and incidents on file with the National Practitioner Data Bank. Managed a $1.4 million dollar national advertising and marketing program. Achievements:

- Designed and initiated programs that resulted in a record 277 physician accessions into the Air Force Medical Service in 1990.

- Revamped and revitalized national medical educator tour program which informed university officials about healthcare in the Air Force. This program received highly positive critiques and letters of praise from medical educators across the nation.

- Developed an aggressive direct mail program to inform medical residency program directors of financial incentives available to their residents from the Air Force Medical Service.

- Organized and executed a motivational training conference for 38 medical recruiting officers with 3 weeks notice. Conference rated “Outstanding” by attendees and guest speakers. Regional Director, Health Professions Recruiting August 1986 - July 1989 Chanute Air Force Base, Illinois

Supervised the recruitment of health professionals for the Air Force Medical Service in a 9 state region. Responsible for the training of a 100 person recruiting force. Conducted marketing campaigns and implemented strategy to enhance the image of the Air Force Medical Service in hospitals, universities, and professional organizations within the region.

Achievements:

- Developed “first ever” regional training plan. Supervised all training under this comprehensive plan this resulted in a 100% increase in recruitment activities.

- Training conferences rated “Best Inspected” by Air Force Inspector General.

- Selected by senior leadership for NBC-affiliated TV interview on Air Force Health Professions Recruiting. Received “kudos” from base leadership.

Assistant Hospital Administrator July 1983 - August 1986 Offutt Air Force Base, Nebraska

Managed the daily activities of the medical staff of a major Air Force teaching hospital. Provided all administrative support to the Director, Medical Education. Liaison to area medical residency programs Responsible for developing and implementing medical clerkships. Supervised 60 personnel in 9 administrative departments responsible for all patient administrative activities. Directed the activities of the information systems department.

Achievements:

- Implemented innovative programs that eliminated an 8 month backlog of insurance claims.

- Reorganized medical records section resulting in 50% reduction of unfiled medical forms.

- Authored affiliation agreements with the University of Nebraska and Creighton University medical teaching programs. Agreements approved by Air Force Surgeon General.

- Developed pre-credentialing checklist for civilian physicians that was adopted Air Force wide.

- Designed, developed, implemented the first ever information systems department for the hospital. Data processing center was constructed on time and without cost overrun. Director, Medical Recruiting September 1980 - July 1983 Hancock Field, Syracuse, New York

Supervised all medical recruiting activities in a 2 state region covering 351,000 square miles. Responsible for a recruiting staff of 10 personnel. Developed and executed local marketing plans to aid in the recruitment of health professionals for the Air Force Medical Service. Achievements:

- Top rated medical recruiting program in the N.E. United States for two consecutive years.

- Designed marketing guide that was adopted by 7 other recruiting units in the region.

- Marketing and business plans rated “Excellent” by the Air Force Inspector General Assistant Hospital Administrator April 1978 - September 1980 Luke Air Force Base, Arizona

Directed the activities of 11 outpatient departments averaging 900 outpatient visits per day. Developed and maintained all provider master appointment schedules. Prior to assuming responsibility for outpatient services, managed the human resources department. Formulated and executed polices pertaining to the training, morale, and discipline of a hospital with 360 employees. Responsible for all medical war readiness training and medical student clerkships.

Achievements:

- Implemented a major clinical equipment upgrade program to replace outdated equipment. This program eliminated several potential Type 1 JCAHO discrepancies.

- Human resource programs were commended by the Air Force Inspector General for their quality and sensitivity to staff needs.

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Enlisted Medical Administrative Specialist May 1971 - April 1978 United States Air Force

EDUCATION:

MA Health Services Management, Webster University, St. Louis, Missouri Graduate Work in Public Administration, University of Oklahoma, Norman, Oklahoma BS Management, University of Maryland, College Park, Maryland AWARDS:

2014: Distinguished Service Award, American Academy of Medical Administrators 2011: Distinguished Service Award, American Academy of Medical Administrators 2010: Fellow, American Academy of Medical Administrators 2000: Committeeman’s Citation of Exemplary Group Performance, Sac and Fox Indian Nation AFFILIATIONS:

American College of Healthcare Executives

American Academy of Medical Administrators – Board Member: 2012 - 2015 American Academy of Medical Administrators – Editorial Board Chair: 2012 - 2015 American College of Oncology Administrators – Board Member: 2010 – 2015 CERTIFICATIONS:

Board Certified in Healthcare Administration – American Academy of Medical Administrators: 2013 Oklahoma State Department of Education Teaching Certificate – Number 0583850, Expires June 30, 2017. Certified to teach the following subjects for levels 6-12: Accounting, Business English, Business Law, Business Machines, Business Math, Economics, Finance, General Business, Management, Marketing, Office Procedures/Management, American History, Geography, Sociology/Anthropology, US Government, and World History

COMMUNITY SERVICE:

Member, Administrative Board, First United Methodist Church, February 2015 - Present Treasurer, St. George Orthodox Church, 2011 – August 2013 Member, St. George Orthodox Church Parish Council, 2009 - Present Volunteer, St. George Orthodox Church Food Pantry, 2007 Chair, McAllen Chamber of Commerce Health Care Committee, 2001 - 2006 McAllen Chamber of Commerce Health Care Committee Volunteer, 2000 - 2006 Leadership Council of United Blood Services, 2002 - 2004 R.E.A.L. (Real Effective Action Locally) Bethany, Oklahoma Senior Day Volunteer, 1998 Chair, United Way Pacesetter Campaign, Mercy Health Center, 1997 Chair, American Red Cross of N.W. Oklahoma, 1995-1996 United Way Committee Member, 1993-1995

Chair, Combined Federal Campaign, 1993

PUBLICATIONS:

ARTICLE:

R. Bonds: Why Write?, AAMA Executive Online, September/October 2009 BOOK REVIEWS:

R. Bonds: Truth or Delusion? Busting Networking’s Biggest Myths. Authors: Ivan Misner, PhD; Mike Macedonio and Mike Garrison. Publisher: Nelson Business, Nashville, TN, 2006. AAMA Executive Online, March/April 2007.

R. Bonds: Achieving Service Excellence: Strategies for Healthcare. Authors: Myron D. Fottler, Robert C. Ford, Cherrill P. Heaton. Publisher: Health Administration Press, Chicago, IL, 2002. AAMA Executive, Winter 2005.

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