Quality Assurance Engineer

GREGORY KLINGER

***** ******** ***, **. *** Los Angeles, CA 90066 310-***-**** *********@*****.***

QUALITY ASSURANCE ENGINEER

Offering extensive experience in Software Quality Assurance in establishments utilizing Waterfall and Agile Methodologies. Experience in Manual/Blackbox testing with web based software (Firefox, Internet Explorer, Safari, Google Chrome and mobile device emulators), Client-Server Software, Hardware/Firmware (Set Top Boxes) and Mobile Devices (iPad, iPhone, Tablet PC, Android).

Experience in Automated Testing with PERL and iMacros. Additional Experience with network debugging tools such as Wireshark and Fiddler. Experience with Test script creation and Defect Tracking utilizing tools such as Bug Genie, Jira, Redmine, Microsoft Team Foundation Server. Utilized tools such as Testrail, Rally, TestLink for test script creation and status reporting. Experience testing in Linux, Windows, Macintosh, TCP/IP Networking and XML testing, backup/restore test environments with Norton Ghost. Updated website with Microsoft Expression Web and WordPress.

PROFESSIONAL EXPERIENCE

FONALITY 02/2016-05/2016

Quality Assurance Engineer (Contractor)

Created and executed blackbox test scripts for mobile telecommunications application (iPhone, Android); Troubleshot issues, Documented issues found (Jira).

Recorded and summarized results for management; participated in daily stand ups (Agile Scrum).

CCC INFORMATION SERVICES 12/2013-11/2015

Quality Assurance Analyst

Created test scripts and scenarios from project documentation, worked closely with colleagues, developers, and project management to clarify test objectives and requirements.

Executed black box test scripts (exploratory, functional, system, regression) for automotive repair and insurance claims management software. Diagnosed issues; recorded any defects in defect tracking tool (Microsoft Team Foundation Server).

Tested Windows based client server software and mobile devices (iPad, iPhone, Tablet PC, Android).

Conducted XML and web based testing with Fiddler.

GUTHY-RENKER 04/2013-07/2013

Quality Assurance Engineer (Contractor)

Created and executed black box test scripts in an agile software development environment with a documentation and execution tool (Testrail). Tests conducted with Windows, Internet Explorer, Firefox, and Google Chrome; planned and coordinated offshore/offsite test execution.

Tested high-traffic consumer websites, troubleshot issues, created defects in defect tracking tool (Redmine).

DIRECTV 12/2008-12/2012

Quality Assurance Engineer (Contractor)

Executed manual integration and regression test scripts on DirecTV Set Top Boxes in a Linux environment.

Installed firmware onto Set Top Boxes per testing specifications.

Analyzed and troubleshot problems uncovered during testing.

Networked and configured TCP/IP based Set Top Boxes to test network scenarios.

Documented test results in Test Management Tool (Testlink); recorded defects in defect tracking system (Jira).

SHOPZILLA.COM 06/2008-11/2008

Quality Assurance Analyst

Produced test scripts in an agile scrum software development environment; test scripts and testing status recorded in Project Management tool (Rally).

Conducted tests on the U.S. and international versions of popular consumer shopping websites in a Linux testing environment.

Troubleshot issues, documented defects, and led regression/integration testing.

Customized and implemented PERL scripts to perform regression testing across entire websites; interpreted test results.

VELOCITY SERVICES (MAIL.COM MEDIA CORPORTATION) 10/2005-03/2008

Quality Assurance Engineer

Executed black box test scripts of toolbars, web portals, webmail and VOIP software on Windows PCs and Macintoshes using Internet Explorer, Firefox, Safari and other browsers. Documented issues found in bug tracking database (Bug Genie).

Devised and implemented fundamental automated regression test scripts using automation tool (IMacros).

Validated the web-based purchase of subscription products using administration tools. Troubleshot purchasing and sign up issues.

Customized and maintained test PCs with Norton Ghost; maintained and configured Macintoshes specifications.

Utilized Network Analysis tools (Wireshark, Fiddler) to verify software behavior.

ADDITIONAL WORK HISTORY

Quality Assurance Analyst (Contractor) 08/2003-09/2005

Created and executed test scripts, Troubleshot issues, interacted with developers and colleagues for the following companies as a contractor: Luxurylink, Deloitte and Touche, Virgin Digital, McElroy, Minolta Systems Labs.

VOLUNTEER EXPERIENCE

Association of Information Technology Professionals (Webmaster) 08/2010-Present

Updated and maintained website for Los Angeles chapter of national professional organization. Created/Modified HTML and directory structure with Microsoft Expression Web and WordPress.

EDUCATION

Keller Graduate School of Management, Los Angeles, CA – 10/2014

Masters in Information Systems Management

Select Coursework: Organizational Behavior, Managing Organizational Change. Networking Concepts. Systems Analysis, Planning and Control (Microsoft Visio). Database Design and Implementation (Microsoft Access). Project Management (Microsoft Project). Networking concepts (wired and wireless). Network Security and Privacy. Javascript/CSS. Visual Basic. Java.

Programming Courses, UCLA Extension – 03/2006-03/2008

Select Coursework: C#: Designing, developing, and debugging projects in Visual Studio 2005. Projects used windows/web forms, data validation, XML, exception handling, GDI printing. PERL/CGI: Creating scripts and HTML forms; used; regular expressions for data validation. SQL: Queries and Stored Procedures.

Professional Designation in Applications Programming, UCLA Extension – 03/2002.

UNIX: VI editor; writing and debugging scripts. C Programming: Designing and debugging; working with pointers, functions and linked lists. JAVA: Object oriented design concepts. VISUAL BASIC: GUI design concepts, testing and debugging; ADO. MS ACCESS: Relational Database design concepts, creating forms and queries (SQL), VBA DAO programming. JAVASCRIPT/HTML: Designing web pages, web page functionality.

Professional Designation in PC/Network Support, UCLA Extension – 03/1995.

Network Topologies, OSI Reference Model, Network planning and architecture. TCP/IP. PC architecture. Novell Netware. Data Communications.

University of California San Diego, Bachelor of Arts in Economics – 08/1990.

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