Customer Service Management

MAYUR PATEL

***-*** ******** ****, *********** ON M1S 3E6

: *****.*******@*****.*** : +1-647-***-****

References will be available upon request

SUMMARY

Post-Graduation Diploma in Business Management with specialisation in Finance & Banking Management, currently working as Assistant Manager at Mac’s Convenience Inc. and Subway. EXPERIENCE

Assistant Manager at Mac’s Convenience Inc. and Subway (Toronto, Canada) August 2015 to Present (7 Months)

Supervising and scheduling employees, Store sales and inventory reporting as well as ordering, handling and resolving customer grievances, Sales reports and WISR (Profit & Lost Report-Store) analysis and day to day bank cash deposits.

Customer Service Representative at Mac’s Convenience Inc. and Subway (Toronto, Canada) August 2014 to July 2015 (12 Months)

Office Executive at Indian Info line Ltd. (Vadodara, India) December 2013 to March 2014 (4 Months)

EDUCATION

Lambton College of Applied Arts & Technology (Toronto, Canada) Personal Finance and Banking Management (2014 to 2016) Post-Graduation Diploma in International Business Management with specialisation in Banking, Corporate, Finance and Securities Law Management.

Maharaja Sayajirao University (Vadodara, India)

Bachelor of Commerce (2010 to 2013)

Bachelor of Commerce with specialisation in Accounting and Finance. LANGUAGES

English (Full professional proficiency)

Hindi and Gujarati (Native or bilingual proficiency) SKILLS

Teamwork, Leadership, Market Research, Strategic Planning, Management, Administration, Business Intelligence, Office Administration, Time Management, Team Management, Staff Development, Business Strategy, Customer Service, Marketing Strategy, Self-confidence, Risk Management and Highly Proficient with Computer skills.

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