Customer Service Operator
Resume:
Shonta’ Grant
ParkForest, IL 60466
acvqos@r.postjobfree.com
Objective: To obtain a position in a company that will not only utilize my skills and experience, but also will provide an open environment with many opportunities for continuous growth.
Experience:
12/2015- Clinque’
Freelancer
Selling specialist to the customers, from fragrance, to cosmetics
Educate customers on the beauty of skincare, and makeup application
Travel from different stores to help generate a great sales goal for the Dior counter.
07/2015-Current Sophia Brandon Boutique Salon
Receptionist
Greet customers, folding of the salon towels, take out the salon trash,
Help keep and maintain the salon cleanliness, network for the salons web page
09/2014-04/2015 Nordstrom
Retail /Cosmetics
Customer Service Specialist, Greet Customers, Perform Makeup Applications,
Sell variety of clothing, shoes, makeup, fragrance, perform and meet sales goals
Set appointments over telephone for Nordstrom events.
12/2007- 05/2010 Dolton Police Dept. Dolton, IL
Emergency Dispatch Operator
Prioritize, initiate, and coordinate the response of public safety agencies
Manage the flow of incident related information to and from field units and/or public safety resources and monitors status of field units and assigns additional resources as requested and/or required.
Acquire information from citizens and other entities requesting public safety services, establish verbal communication and analyze information provided by a service requester
Assess incomplete, conflicting, or inconclusive information or data to evaluate, categorize and prioritize the service request
Convey instructions, information, and directions to the service request monitor status of resources and determine units for deployment and initiate deployment of response units
Operate computerized digital alarm receiving equipment including two-way radio communications equipment and monitor public safety radio systems, electronic data systems, and alarm systems
04/2005-07/2007 Phoenix Police Department
Emergency Dispatcher Operator
06/2007-08/2007 South Com Dispatch Center
Emergency Dispatch Operator
04/2006-02/2007 Harvey Police Department
Emergency Dispatch Operator
08/2004-04/2006 Dixmoor Police Department
Emergency Dispatch Operator
12/2003-2007 Spaulding School Midlothian, IL
Teaching Assistant
Assist Teachers in planning and implementing daily lessons and supervise students during lunchtime, and breaks
Monitor and manage the behavior of students in the classroom
Work with special needs children to develop pro-social behavior and provide a balance of effective limits and nurturance
Correct and track student’s academic performance then average and record grades
Complete end of shift paperwork, including student updates and incident reports
02/2001-2003
Business and Accountants Inc. South Holland, IL
Office Administrator
Answered telephones, Greeted visitors and sets appointments
Assisted in maintaining general office operations and appearance
Served as the main point of contact for all office machinery maintenance
and repair, ordered office supplies and student transcripts as needed
Performed data entry, mail distribution, copying, faxing, and filing for office
Education
2012-2013 Paul Mitchel The School
Tinley Park, IL
2001-2003 South Suburban College
South Holland,IL
Thornton High School
Harvey, IL
Skills:
Windows Office, CADS, LEADS, Unyce,
References available upon request
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