Customer Service Management

Amiela Marie M. Coronado

***-* ******** *****, *********** City

Cell. No. (926)- 2744873

Email Add: *****************@*****.***

OBJECTIVE:

To obtain a position where I can maximize my potentials as a productive and active individual giving quality performance at all times for the attainment of the goal organization I aim to be part of.

PROFILE:

Age: 21 years old

Birthdate: April 20, 1995

Birthplace: Mandaluyong City

Height/Weight: 4”11/ 61 kg.

Civil Status: Single

Religion: Roman Catholic

EDUCATIONAL ATTAINMENT:

Tertiary:

Bachelor of Science in Hotel Restaurant Management (2012-2016) Arellano University -Plaridel Campus

#53 Gen. Kalentong St. Mandaluyong City

Secondary:

Mandaluyong High School (2008-2012)

Rev. Aglipay, Brgy. Poblacion, Mandaluyong City

ACHIEVEMENTS:

“Bronze Medalist _ 100 Ways How to Cook Lechon”

“TOQUE OF THE TOWN”

Intra-University Competition – December ‘2013

Club President (SY ‘2013-2014)

School of Hospitality and Tourism Management Organization Arellano University – Plaridel Branch

PRE-PROFESSIONAL (ON-THE-JOB TRAINING):

Customer Service Agent (CSA Trainee)

“Passenger Service Agent Training Program”

Cebu Pacific Air in partnership with Top Serve Solutions Inc.

(Second Semester SY ‘2015- 2016)

Job Description:

Assist customers and giving warm welcomes

Checking/printing of boarding passes and checking passengers in giving seat numbers

Maintains the orderliness and cleanliness within the check-in counters

Responsible for making sure that passengers and their luggage safely board the right aircraft at the right time (reminding luggage restrictions)

Dealing with passenger inquiries about flight departures and arrivals SEMINARS ATTENDED:

Hotel familiarization – “Check In/Check Out Procedures” Sofitel Philippine Plaza, CCP, Manila

October 3, 2014

Crimson World essentials Philippine Airlines – “Global Trends in Airline Procedures”

Sofitel Philippine Plaza, CCP, Manila

October 3, 2014

GSM Blue University – “Mixology Seminar”

Esplanade Social Hall, Pasay City

January 22, 2013

Bar Exposure Seminar

Held at T.G.I.F, Tomas Morato Branch

September 5, 2012

In-House Seminar on Housekeeping Procedures

Arellano University Plaridel Campus

July 30, 2012

Artisan Baking: Coffee sessions with the Academe

St.Honore, Tomas Morato Branch, South Triangle Quezon City September 5, 2012

REFERENCES:

MS. CHICKEE P. POTICAR

University Dean

School of Hospitality and Tourism Management

Arellano University-Plaridel Campus

(927) - 496 5021

MS. OLIVIA MARA DYAN LAXAMANA

Executive Assistant & Junior Associate

IGD & Associates (Financial & Tax Consultants)

(927) - 556 7705

MR. WILBUR LEIGH BUHAY

Professor

Arellano University-Plaridel Campus

(917) - 834 9316

I hereby certify that the above information are true and correct.

Amiela Marie M. Coronado

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