Customer Service Quality Control
Resume:
Linda K Dinkha
SURPRISE AZ ****9
623-***-**** (home)
623-***-**** (cell)
*****.******@*****.***
Objective
To pursue a dynamic career with your organization in which my abilities, skills and education can expand and contribute toward your organization success and company need.
Experience
10/2014 to present Sure Level Usa
Glendale Arizona
Quality Control and testing
-Family owned and operated company that manufacture of cement based and adhesive products company, the company produce cement based product including floor leveling compounds, underlay’s, polymer based adhesives, concrete repair compound and grouts, and surface renders including waterproof mastic and silicones .
-Preformed all requirements of product daily testing and quality control and public relishing and customer service not limited to daily sales.
-As management in quality control, I spearheaded and designed of long term strategic planning for product sales and customer service satisfaction guarantee program
-I oversight all objective plans, programs and financial operations (Budget) including organization and business development operation
Business Excellence
-Risk & Quality Control management with many years of exceptional track record in business development initiatives, commercial support, designing business process model, risk analysis, quality control, products, services, systems efficiency, and customer experience testing, reporting results and managing standardization approach such as ISO & American standard. .
-Offering strong qualifications in customer service delivery by Identifying and delivering Quality improvement initiatives through supporting infrastructure & staff requirements to ensure customer experience measurements are defined, managed and monitored.
A Business Process Engineering Expert; design, model & Audit business processes to align & assess the organization’s objectives & implementation.
• Implement the Risk Management Framework and ensure that all aspects of the Wholesale Bank Operational Risk toolkits are completed on time and relevant stakeholders regularly kept apprised.
• Proactively identify control weaknesses and ensure proper functioning of day-to-day controls and timely resolution of risks/events.
• Coordinate, drive and direct effective compliance and operational risk management at the Business Unit level in order to achieve no fail audit outcomes.
• Implement controls within the Business Unit to meet all key regulatory and internal policy requirements.
• Measurement & assessment of customer satisfaction, through statistical quality control acts & submission of Quality Control reports in the following areas:
• Shops (mystery shopping, announced inspections & telephone interviews with
Shops customers.
• Call Centre; setting the Quality Control criteria for the call centre customer
experience and performance monitoring through mystery calling acts,
• Regular Logistics quality control tests for every new shipment enters the
company's warehouse.
• Regular quality Control Tests for every new product – service launched by the
marketing department; Customer experience Quality Control Testing.
05/2005 to 09/2014 Tri City Auto Care
Tempe Arizona
General Manager and owner
-Family Owned and operated company, perform all administrative and paper booking and budgeting balancing accounts and customer service to all aspect of shop need, including employee payrolls, appointments service schedules and parts orders, customer satisfaction and public relations with manufacturing and dealers, including modification to preventive maintenance programs . Provides Technical assistance and consultation advisory and guidance to both spear parts manufacturing and customer
-Develop working relationships with customer need
-As management I spearheaded and designed of long term strategic plan for maintenance program that will identify all the automobile challenges and preferment of maintenance yearly service program for customer need.
-I oversight all objective plans, programs and financial operations (Budget) including organization and business development operation
5 / 1998 to 2 / 2005 HUNTER DOUGLAS INC.
Broomfield, Colorado
Fabricator III, quality control inspector and operator
- Perform operational and inspection on all Laminates custom fashion window designed covering and fabrication assembly of all Hunter Douglas new automated fabrication inspection and quality control in a final production assembly line in a fast paced production environment.
- perform the entire task for shipping department using different type of final shipping assembly packaging methods to meet a customer need.
My expertise is in
-A Risk analyst; Identifying & measuring of Risk types probability & financial impact.
Strong standardization approach management; maintaining quality standards such as ISO 9001 & 27001:2005 & 31000:2009 for Quality Management,
My Specialties is in
- Business Process Design, Engineering, Auditing & setting American stranded.
-. Risk analysis & modeling
- Setting criteria for Customer Experience Satisfaction Measurement through Mystery Shopping, Mystery Calling Techniques & conducting surveys.
- Quality testing of marketing new offers launched.
-Call center customer experience test.
- Setting the criteria of Quality testing of the SIM & Scratch Cards.
- ISO 9001:2008 Certification Leader
- Assisted in troubleshooting and developing methods, processes and equipment for the fabrication of various windows-covered systems,
- Troubleshoot all fabrication equipments controls systems.
- Active member of ISO certification team.
- Modify production fabrication design to increase output and quality,
- Responsible for all troubleshooting and resolving quality controlled issues that encountered with various windows fashions products,
- Assists in developing and presenting training programs to small and large groups
- Member of Hunter Douglas internal auditor team for ISO 9001 and Hunter Douglas safety team
- Member of HD Safety team, and maintain OSHA certified.
- Work independently and effectively in order to prioritize and handle multiple tasks simultaneously.
- Provides products development support for the R&D.
2 / 1997 to 2 / 1998 Sam’s jewelry Store
Toronto Canada
-Customer service
-Sale representative and customer relation
- provide sales order,
-Product accountability and inventory and auditing
-Product inspection
-Accounting and banking.
Education
1/2016 to 3/2016 National Laser Institute
Scottsdale Arizona
Certification of Hair Reduction Technology
5/2/09 to 5/2013 University of Phoenix
Phoenix, Arizona
Bachelor degree in criminal justice
5/2007 to 5/2008 Capital High School
Phoenix Arizona
High school diploma
2 / 1998 to 12/ 1998 Community Collage North
Westminster Colorado
Certification of English and General Studies
5 / 1986 to 12 / 1990 Al-Nahdha High School
Baghdad – Iraq
General Study
REFERENCES, CERTIFACATION, TRANING AND LICENSE WILL BE AVAILABLE UPON REQUEST.
Fluent in speaking, reading & writing English, Arabic, Aramaic
Contact this candidate