Manager Service

CHARLES R. SCOTT, JR.

HIGHLIGHTS OF QUALIFICATIONS

TRANSPORTATION, LOGISTICS, AND WAREHOUSE PROFESSIONAL with experience in day-to-day and long term operations, sales, training, reporting, quality auditing, and process improvements. Strong problem solving skills with excellent attention to detail and accuracy while driving team performance. Talented leader with an ability to share vision, empower and motivate a team.

Core Competencies include:

Planning, Assigning and Scheduling

Special Handling Procedures

Customer Relationship Management

Root Cause Analysis & Problem Solving

Route Analysis

Strategic Thinking

Process Improvement

Financial and Analytical Skills

Fleet Management

Employee Relations & Development

EDUCATION AND TRAINING

Warren Easton High School, New Orleans, La

College Preparatory Diploma May 1997

Associate Degree in Business Administration, 2005

Baton Rouge, La.

Certifications/Specialties:

Forklift Utilization

PROFESSIONAL EXPERIENCE

UPS, New Orleans, La

FREIGHT OPERATIONS SUPERVISOR, (December 2015-Present)

Manage, plan, organize, and direct all assigned employees

Manage and implement security and loss prevention procedures

Prepare and manage safety procedures in accordance with Company, OSHA, and DOT guidelines

Prepare and implement action plans to ensure the service center achieves planned productivity, load average, cube utilization, and service targets.

Work with Central Dispatch to develop a line haul plan to effectively and efficiently move freight to destinations within Company service standards

Schedule employees in accordance with hours planning, the Company’s run bid process, and service requirements

Hackbarth Delivery Service, St. Rose, La

OPERATIONS MANAGER, (October 2012-November 2015)

Managed day-to-day transportation operations and courier workforce of 6 employees and 41 independent contractors.

Oversaw a 60,000 square foot warehouse space while reaching or exceeded facility production and safety goals.

Effectively communicated goals to employees to ensure workload prioritization, and improve day to day operations.

Implemented and ensured adherence to organizational policies, applicable environmental, safety, and health laws to ensure accuracy, efficiency, timeliness and customer satisfaction.

Coached, counseled, trained and developed all employees and contractors. Driving continuous improvement through company performance management process and technical training.

Coordinated route coverage as required for vacations, sick calls, and other delivery emergencies. Managed payroll to meet organization goals.

Advance Auto Parts, Kenner, La

Retail Parts Pro, (2012-2014)

Provided GAS2 selling experience for DIY customer visits and phone calls

Achieved personal / store sales goals and service objectives

Managed DIY services including battery installation, testing, wiper installs, etc.

Ensured high standards of customer service and store appearance standards

Key holder responsibilities (task assignment and completion, safety, open/close duties)

EagleOne, Kenner, La

TERMINAL MANAGER, (2009-2012)

Led a team of 18 (one employees, 17 independent contractors), managed a 30,000 square foot warehouse.

Supervised inventory control to minimize breakage and damage, whilst improving storage area maintenance, safety, and efficiency.

Monitored and oversaw budget and employee payroll ensuring financial goals are met and/or surpassed.

Gulf Coast Professional Consultants, New Orleans, La.

CASE MANAGER, (2008-2009)

Provided direct service to client families needing assistance with becoming self sufficient.

Completed home visits to client family homes to complete assessments, provide information, refer and link clients to resources and monitors and follow up on client services.

Completed service logs and case notes, and entered data electronically in an accurate and timely manner.

Odyssey House of Louisiana, New Orleans, La.

CASE MANAGER, (2007-2008)

Assisted client families with direct services to improve and progress in life.

Completed assessments, provide information, refer and link clients to resources and monitors and follow up on client services.

Completed service logs and case notes, and entered data electronically in an accurate and timely manner.

Central Freight Lines, St. Rose, La.

INBOUND & OUTBOUND SUPERVISOR, (2006-2007)

Supervised activities of team of one lead, ten dock employees, and 25 warehouse employees.

Responsible for day to day operations and productivity of team’s overall performance in a 40,000 square foot warehouse.

Created employee schedules and managed shipping, receiving and inventory control.

Velocity Express, Harahan, La.

DISPATCHER, (2004-2006)

Supervised activities of 15 independent contractors in a 20,000 square foot warehouse.

Managed receiving, inventory and maintenance control.

Update all information in the system to avoid route delays and lapses.

Provide reporting and documentation on a daily basis for route logistics.

Manage daily communications between production, logistics, transportation and management team.

7216 Oakpoint Drive; Slidell, La 70464

Phone: 504-***-**** Email: *******.********@*****.***

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