Project Manager
Resume:
PROFILE
An ISEB certified Business Analyst with over 8years commercial work experience both in IT and business environments. Possess a very strong experience of process analysis / mapping; stakeholder management and requirements engineering. Proven ability to combine technical expertise aptitude with initiative qualities, ability to learn and adjust rapidly to business needs.
Areas of expertise include:
* UAT; Test plan/case and impact analyses. * ETL processing requirements.
* Waterfall and Agile methodology application on SDLC * Business Processes/Practices improvement
* Database servers - Microsoft SQL Server 2008, 2005, 2000 * Business Intelligence Tools (Sisense)
WORK EXPERIENCE
USAID, Washington DC {Consultant} (Aug 2015- May 2016)
CRM Implementation Specialist – NEXTT Project
Delivered clear business processes, gathered information and worked closely with key stakeholders.
Developed internal plans to be coordinated in conjunction with vendor implementation plan for the CRM deployment
Evaluated user Identity and Access Management, to ensure that data is appropriately secured and kept private.
Managed interactions between the business, IT and vendor to guarantee CRM technical requirements were properly executed
Coordinated systems integration, workflow process and user acceptance testing of CRM and obtained pilots and survey results from end users
Analyzed, edited and imported data (ETL Process) from existing software into CRM software.
Trained monitoring & evaluation (M&E) staff on how to generate reports with Insightly.
Develop user manual documentation on Insightly for NEXTT Project, field comments, concerns and update documentation as appropriate.
Designed opportunity pipeline stages (TO-BE process map) on CRM Software with Project-specific data
Coordinated, analyzed and documented data report for M&E team leader.
Created weekly work stream status trackers for project stakeholders providing updates on program status and KPIs
GEODETIC GROUP INC Houston TX, (Nov 2014- Aug 2015)
Business Analyst – Change Management project
Concentrate on process change, people change, business transformation and mobilization.
Performed data analysis using Identity Manager on various transactional data as part of continuous risk monitoring.
Interpreted & communicated information security policies & controls to support business functions.
Prepared technical documentations (software requirement, with the use of MoSCow methodology), Workflow, Business proposals, Bids and Tenders.
Identified & understood Business requirements, UAT and formulated solutions.
Engaged Business and validated User Requirement Specification if it conforms to the quality required.
Obtained, reviewed and approved scope of work from vendors.
Worked closely with Account teams in prospecting new / increased opportunities and engagements
Managed internal stakeholders, esp. in new / ramp-up solution deployment
Contributed to enhancing the knowledge management process within the industry – created business best practices, process flows, templates and support packaged service offerings where necessary.
G4S Secured Solutions Ltd, Coventry, UK (Dec 2011- Sept 2014)
Business Analyst – Online mobile transformation project;
Develop/Implement Data warehouse project
Responsible for requirements gathering, prioritization and process modeling, with Scrum/Agile.
Managed, identified and prioritized Stakeholders at all level of the project
Modified AS IS and introduced TO BE process modeling using Microsoft Visio and Use case.
Mentored other team members to ensure best practice was followed.
Facilitate workshops to finalize business requirements and discuss proposed IT solutions with system developers.
Support the business and Test managers in developing risk based test strategy through efficient management of the RAID log – Risks, Assumption, Issues, and Dependencies
Carried out cost benefit analysis for the project manager on the project, all of which involved the stakeholder, management at various levels and managed their expectations.
Provide link between business and IT developers, both in-house and external, to ensure proposed system changes met business requirements
Senturian ltd, Coventry, UK (June 2010 – Nov2011)
Business Analyst – Rebrand/Divestment project
Involved in Requirements Gathering, GAP analysis and documentation,
Tracked and signed off of technical design documentation Catalog.
Acted as liaison between the business and technical areas during design and development
Interacted with Senior Stakeholders and represented Change Request Requirements (CRR)
Liaised between business and technical areas during design and development of systems to ensure requirements met and risks mitigated.
Involved in development of Business Operational Designs(BOD), Service Models, Business
Procedures, Training and Communications material
Outer Edge Services LTD Abuja (Sept 2007- Jan 2010)
Marketing Executive– Online sales Improvement program; e-Commence Program
Designed, implemented and monitored new marketing strategies that improved quarterly sales.
Logistics activities and Procurement services team adviser - implementing new packages.
Produced ticket booked reservations using Amadeus software platform.
Negotiated and liaised with clients on issues related to customer services.
Monitored and managed all monthly sales activities.
Mapped & re-design of existing policy admin and finance processes.
Conducted finance and business requirements gathering.
EDUCATIONAL BACKGROUND
Coventry University, UK, Business Decision Management (M.sc) (May 2011)
Dissertation: Analysis on potential benefits and challenges of Cloud Computing in business environment.
University of Nigeria, Pure & Industrial Chemistry (B.sc) (August 2005)
CERTIFICATIONS & TECHNICAL SKILLS
ISEB Foundation in Business Analysis CBAP in view Nov 2016
Certified Nov 2013 – Till date
License #: SR921289
Microsoft Word, Excel, Visio, WordPress Application, Cisco Products (Call Manager, Jabber,
Project, SharePoint, Studio, PowerPoint Video Conferencing and WebEx)
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