Customer Service Data Entry
Resume:
Sam A. Medellin
************@*****.***
Qualifications
Professional individual with experience in fast-paced Purchasing/Logistics environments. Excellent technical skill set and interpersonal communications. Trustworthy, ethical and organized with a commitment to superior customer service.
Education San Jose Community College 1994 – 1995
Electronics Technology Certification
University of Visayas (UV)
Central Visayas Region VII Philippines
University/College - High School Diploma
Experience
AeroTurbine / Affinity Resources 2015 - 2016
(Contract) Stores Clerk Tools Shipping/Receiving Logistics
Direct perform and support daily functions, inventory cycle counts, audits issue aircraft parts/tools to mechanics, shipping and receiving, material handling, ordering, transferring/storage of parts and equipment support warehouse operations and logistics (MRO/MRP systems)
Perform/process receiving and shipping of parts materials and supplies, maintains files and records
Conduct cycle counts on inventory audits controlled material and other inventory functions
Support line maintenance, pull materials and transfers and complies Company policies and procedures
Perform office administrative tasks, data entry, filing, copying, phones, forklift PPE and safety classes
Amazon 2009 - 2015
Shipper/Receiver Clerk Inventory Logistics
Plan/Perform and support daily functions warehouse management system/distribution center in customer orders, shipping/receiving, production, inventory control system and safety warehouse procedures
Process shipping/receiving warehousing, material handling equipment, logistics activity
Process labels/invoices and reports daily, process/scan customer orders, order picking/pulling, pack/ship through RF handhelds scanner and voice pick.
Process online World Ship computer systems (UPS, FedEx, USPS etc)
Perform inventory cycle counts, process orders, customer service and material receiver
Receive/unpack boxes, verifying parts received against the document
Process/generate drop and restock shipping documents files onto computer system log completion
National MallFront & Design 2008
Purchasing Assistant/Buyer
Planning/sourcing purchasing/procure raw materials, components, operating/maintenance supplies, capital equipment, services, OEM manufactured parts.
Placed/authorize purchase orders expedite orders track delivery, creating/releasing/process orders maintain accurate records in company guidelines
Process order entry, expediting, invoice payments, material returns, negotiations, approving vendors, scheduling, customer service and shipping
Assists purchasing manager evaluate supplier performance on-time delivery rates/errors and transfer costs
Plan/monitor inventory levels based on requirements and lead-time
Process/updates database, utilized company software (Mas90, Access, ACT, Excel, MRO, MRP, ERP)
Process daily purchasing processes, search new supply vendor/sources, negotiate cost and terms
Track purchase orders, provide job status reports and expedite deliveries
Perform collections, data entry, invoicing, billing, filing, copying and faxing
Sheraton Crescent Hotels 2005 - 2008
Front Office Agent/PBX Operator
Sourcing making reservations, telecomm, customer guest service, admin/office support and cash handling
Perform/Monitor daily room inventory and set rate level
Operate/ran multi-line switchboard and direct calls
Prepare weekly/monthly forecasts and distributes to appropriate personnel
Process Cash/CC settlement room payments
Maintain database files utilized computer system tool
Process end shift reports Cash-Outs/Bank transactions
Assists guests with express check-In/out process
Four Points by Sheraton Hotels 2006 - 2008
Front Office Agent/Customer Service
Coordinate for making reservations, customer service, admin/office support, cash handling, room inventory
Perform/monitor daily room inventory and set rate level
Maintain database files utilized computer system tool
Process Cash/CC settlement room payments
Process end shift reports Cash-Outs/Bank transactions
Assists guests with express check-In/out process
Control ESI Service Group 2005
(Contract) Purchasing Coordinator/Buyer
Planning/sourcing materials in purchasing/procure, raw materials, electrical component, maintenance supplies, services OEM manufactured parts and equipment.
Manage projects in corporate internet Web-Base system (PTS Cetrix, P&L/Budget, vendor cost sales price and tax)
Process/place/authorize purchase orders, billing, material requisition, receiving, invoices, quotes/p-list
Procure mall facilities and infra-structure consulting/engineering services, procurement requirements source selection, supplier relationships, cost reduction negotiation, delivery and quality performance
Purchase high volume and variety of materials, supplies and services
Perform monthly/quarterly variance reports, operations and properties
Process bids, select/recommend suppliers, negotiate price, delivery, quality
Dispatch service calls to project managers
Process query reports for management (company ancillary sales)
Perform data entry into company database, fixed asset/accrual accounts (ACT, Excel, Access, Mas90)
2003 - 2004 LeGrande Affaire Limousine Svc. Chauffeur/Driver Sales Santa Clara, CA
Process payments, customer service, cashiering, dispatch, operate limousines
2000 - 2003 UMC (USA) Facilities Specialist/Buyer Sunnyvale, CA
Facility management, purchasing, admin/office support, receptions, telecomm
Customer service, basic accounting, construction building systems
1999 - 2000 Acer Peripherals America Facilities Coordinator/Admin San Jose, CA
Facility management, admin/office support, employee relations, dispatching,
Receptions, telecomm, customer service, mailroom copy center
1989 - 1999 AMD Advanced Micro Devices Material Coordinator/Logistics Santa Clara, CA
Shipping/Receiving, production, manufacturing, supply/operations, inventory
Control, transportation, logistics, material handling, distribution warehousing
1982 - 1989 AMD Advanced Micro Devices Assembly Technician Sunnyvale, CA
Product inspections/testing smt/pcbs printed circuit boards, electronic chip and wire hybrid assembly
Sorts/layout parametric test wafer/circuit boards in (Wafer Fab Manufacturing)
Computer Skills (Software/Hardware)
Advanced in MS Application (Word, Excel, Access, PPt, Office/Suite. Adobe, Internet, NT/XP workstation) PageMaker, ACT, Mas90, AS400, SAP, StarTracPro, RFQ, WMS/IDMS, RFIDs, Outlook / Lotus Notes email systems.
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