Technician Sales Associate
Resume:
James Miller
Tullahoma, TN
*************@*******.***
Employment History
Apex Systems Dec 2013-Febuary 2014
Tier 1 Helpdesk
Provide support to Boeing by phone and remote support. Use ticketing system and knowledge base and use Lync in to communicate with other helpdesk employees. Are responsibilities were to help our customers in a professional and time manner with any problems from password change to program issues. If I could not figure out the problem or it is need to be send to a special group we would gather all information document and contact next tier/group.
Lowes March 2014- May2014
Outdoor Lawn and Garden Sales Associate
Provide help to customers and keep area clean and stock. I also help with closing or opening.
On Site Technology May 2014- October 2014
Computer Support
Provide computer support on site or remotely. Work with two other people on certain jobs and communicate with them if need help I also fix or set up computer in shop to be developed or return to customer. I have fix problems that range from viruses to outlook issues or change outlook. Installed Windows 7 to multiple computers for redeployment or for sell. Also did some billing and inventory.
Cubic Transportation Systems March 2015 – January 2016
Receiver
I would open and check all package for right part and right count according to their packing slip and our system. After count I enter information in to system to show they were in I also contact buyer of problems with counts or product.
Education
Tullahoma High School (Honors)
2007-2011
MCJROTC (4 Years)
2007-2011
Tennessee College of Applied Technology
- 2011- The CIT program has been recognized as a.
2012 -Steve Mallard wins IT innovation leadership award – IT Leadership Award winners showcase leadership innovation
2013 Dawn Babian and Steve Mallard recognized by Tennessee Colleges of Applied Technology-Shining Star LMS
2012-2013
2011 ComputerWorld Laureate
2012 Dawn Babian recognized for Innovation and Administration of the CIT LMS system
National Certifications
CompTIA Security +
DOD 8570.1M Level 2
CompTIA A+
DOD 8570.1M Level 1
CompTIA Network +
DOD 8570.1M Level 1
MCTS
CWTS
Other Certifications
PC Operator
Security Analyst
Hardware Technician
Information Processing Technician
Microcomputer Specialist
Wireless Specialist Technician
Desktop Support Technician
IT Specialist
Cloud U
Microsoft Security Clinics: 2801, 2802, 2803, 2804, 2808
DOD Cyber Crime: Law and Ethics, Investigative Process, Digital Forensics, Crime Scene, Digital Forensics Examinations
Skills/Work Experience
Anti-Virus and Spy Ware Removal
File Sharing
VPN
Group Policy/App Locker
Domain
Virtualization
Microsoft Access 2010
Microsoft Word 2010
Microsoft PowerPoint 2010
Configuring a Router
Install Windows
Install Computer parts
Remote Desktop
Installing a printer
Making patch cables RJ45 TIA/EIA 568B
Configure Air Fibers
Ethernet Cabling
Basic Wireless Site Survey
War Driving
Routine Maintenance
Trace route
Troubleshooting Wireless Connections
Mapping drives
Connecting Projector/TVs
Heat mapping
Users and Groups
Rootkit Removal
Broadcasting through U Stream
Leadership
Patch Panel
Basic Wire Shark
Data Recovery
Tracking down Rouge Access Points
Bridging
Backups
Repair Ipod Touch Screen
PC Troubleshooting Software/Hardware
Roaming Profiles
VoIP
Ethernet diagram
Port Forwarding
Windows 8 sharing file and auditing
References
Steve Mallard
(IT Instructor)
Mike Miller
IT Instructor)
TCAT Shelbyville
TCAT Shelbyville
Shelbyville, TN 37160
Shelbyville, TN 37160
931-***-**** x149
931-***-**** x111
R
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