Customer Service Sales

Shakira R. Thompson

Contact

Tel : 407-***-****

E-mail :

******@*******.***

Address : **** ******

Meadow Cir. Orlando, FL

32820

Profile

Objective

A clear and dynamic communicator, able to present to all levels of management and known for building strong relationships both internally and externally. Skilled in strategic planning, recommendations, implementation, and evaluation, with the ability to prioritize effectively, multi- task efficiently, and achieve objectives within the desired time frame and budget. I am a motivated business professional transitioning back into the work force seeking to leverage an extensive background in business with an enhanced graduate level education into a professional position that offers career growth and development along with opportunities to contribute to the success of an organization.

Professional Work Experience

Bear Realty, Inc. of Jacksonville

Property Manager/Marketing Consultant March 2012 - Present

Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business, marketing, and other organizational objectives.

Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.

Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals

Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

Contribute to execution of new marketing campaigns and products

Assist in the creation and execution of communication plans.

Oversee marketing support for internal promotion, coordination, and execution.

Proofread all outbound marketing communication.

Create written content and oversee the design and production of marketing collateral, corporate forms, websites, and sales tools

Attracts tenants by advertising vacancies

Stay At Home Mom/Founder of Believer’s Choice Media, Orlando, Florida November 2006 – Present

Consult with authors through all stages of the publishing process.

Assist authors in polishing their manuscripts before submission for publishing.

Conduct research and gather verifying information to support facts within the manuscript

Works one-on-one with authors to address weaknesses such as story structure, inconsistent pacing, poor character development and contrivance.

Responsible for making sure the book's content is concise, clear, correct, easy-to-comprehend and maintains continuity in its details from start to finish.

Reviews every line of a manuscript for typos, misused words, grammatical mistakes, and punctuation mistakes.

Conducts the necessary research related to the project to add credence to the manuscript.

Writes and submit press releases for all aspects of the publishing process.

Responsible for the coordination of various publishing formats, including, digital, print, and audio. Merrill Lynch, Jacksonville, Florida

September 2004 – November 2006

Case Manager, Merrill Lynch Insurance Group

Established and maintained files for all assigned life insurance cases for High Net Worth clients based on ML Compliance rules

Exercised continuous follow up on assigned cases by pursuing information in a timely manner and reporting to management

Maintained organized, completed files, and documentation to ensure that suitability review occurred for all

pending cases in the appropriate time frame

Processed accurate compensation for all assigned cases by gathering sales wire information throughout the life of a case, as well as validating necessary information to process payment once commission notification occurred

Established and maintained credible and productive relationships with all assigned Insurance Coordinators, Respective Insurance Carriers, and Wealth Management Specialists

Adhered to all ML compliance rules to minimize exposure and strengthen controls that are consistent with Merrill Lynch Insurance Group business objectives

Bank of America, Fernandina Beach, Florida

March 2000 – May 2004

Personal Banker, Retail Banking Sales

Held responsible for credit products which included residential mortgages, installment loans, credit cards, and home equity lines of credit

Assisted small business owners with retail business banking services for their businesses

Performed customer financial analysis to determine which banking product best fit customer needs

Established, managed, and deepened customer banking relationships by attending and participating in local community events that had direct interaction with customers. Acted as an ambassador of the bank by offering other financial products and services

Provided top quality customer service to ensure satisfaction as seen by achieving as high as a 98% customer satisfaction rating

Managed the Banking Center in manager’s absence. Responsibilities included resolving escalated customer issues, and governing of day-to-day banking center operations Shakira R. Thompson

Board Affiliations: Women of Power, Inc./Cedar Haven Transitional House for Women, Board of Directors, 2004- present

Key Skills

O f f e r i n g y e a r s o f p r o f e s s i o n a l e x p e r i e n c e, i n c l u d i n g b u t n o t l i m i t e d t o : Strong working knowledge of

banking standards and

procedures

Strategic thinking and

planning

Computer proficiency with

Excel spreadsheet creation

and maintenance

Adaptability to change

Possess demonstrated

financial literacy and

compliance

Ability to recognize key

factors in extensive data sets

Outstanding communication,

presentation, and sales skills

Ability to elicit information

from others and synthesize it

into a cohesive story

Education

2011 to 2013 Florida A&M University, Masters of Business Administration (MBA) School of Business and Industry, Tallahassee, FL

Minor: Supply Chain Management

2000 to 2002 Bachelor of Science, Business Administration University of Phoenix, Jacksonville Campus, Jacksonville, Florida 1994 to 1999 Florida A&M University, Business Administration School of Business and Industry, Tallahassee, FL

Licenses

June 2016

State of Florida Real Estate Sales Associate

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