Customer Service Representative

Lai Yuen Tung (Debbie)

Honor Statistic, University of Waterloo

519-***-**** *****************@*****.***

EDUCATION:

Bachelor of Honors Mathematics, Statistic, University of Waterloo, Waterloo, ON, September 2011- December 2015

KEY STRENFTHS:

Experienced in Python, SAS, Matlab, R, SQL

MS Office

Customer Relationship Management

Administrative Processes

Strong data analyzing skills

Fluent in Cantonese, Mandarin and English

Driven and focused until the job is done

WORK EXPERIENCE:

Customer Service Representative, Waterloo Central Supermarket 2015 August - Present

Supervised and trained 10-15 employees

Answered phones and maintained customer records

Prepared and create conclusions and forecasts by analyzing and interpreting data summaries

Customer Service Representative, Rez-One 2015 April-August

Developed excellent presentation, communication and interpersonal skills

Maintained and update customer’s database and records in an high efficiently manner

Assisted with market research on target customer and local business

ACADEMATIC EXPERIENCES:

Stat 444-Function Estimation, University of Waterloo Winter-2014

Applied ranking lasso into the sports tournaments

Analyzed and predicted paired comparison data using lasso-type penalty

Performed a parametric bootstrap with 1000 replications to evaluate the uncertainly of the estimated abilities

VOLUNTEER EXPERIENCES:

Students Volunteer, Food Bank 2012/09- 3015

Organized and lead activities to present appropriate health, nutrition and fitness

Planned fundraising activity as well as food donation campaign

Student Tutor, Math Faculty Tutoring Service 2013-2015

Prepared and hosted exam review sessions

Demonstrated skills to coordinate and effectively lead a group of peers in reviewing key concepts for first-year math course

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