Sales Service
Resume:
TROY HAGGARD
Granite City, Illinois, 62040
************@*****.***
WORK EXPERIENCE
MCDONALDS RESTAURANT SERVICES, KENTWOOD, MI
Assistant Manager, Jan 1987 – Dec 1990
Administer systems and programs to reduce loss, maintain inventory control, or increase safety.
Identify potential for loss and develop strategies to eliminate it.
Monitor compliance to operational, safety, or inventory control procedures, including physical security standards.
Analyze retail data to identify current or emerging trends in theft or fraud.
Assess security needs across locations to ensure proper deployment of loss prevention resources, such as staff and technology.
Direct loss prevention audit programs including target store audits, maintenance audits, safety audits, or electronic article surveillance (EAS) audits.
Resolve customer complaints regarding sales and service.
Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
Interview and hire staff, and oversee staff training.
Prepare and process requisitions and purchase orders for supplies and equipment.
Store Manager, Jan 1991 – Dec 1993
Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.
Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand.
Advise business or other groups on local, national, or international factors affecting the buying or selling of products or services.
Recommend modifications to products, packaging, production processes, or other characteristics to improve the environmental soundness or sustainability of products.
Resolve customer complaints regarding sales and service.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Review operational records and reports to project sales and determine profitability.
Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
Identify staff vacancies and recruit, interview and select applicants.
Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
Prepare and follow budgets for personnel operations.
Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
Analyze training needs to design employee development, language training and health and safety programs.
Conduct exit interviews to identify reasons for employee termination.
Area Supervisor, Jan 1994 – Dec 1999
Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections.
Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.
Collaborate with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives.
Prepare management reports defining and evaluating problems and recommending solutions.
Oversee regional and local sales managers and their staffs.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Review operational records and reports to project sales and determine profitability.
Monitor customer preferences to determine focus of sales efforts.
Prepare budgets and approve budget expenditures.
Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
Identify staff vacancies and recruit, interview and select applicants.
Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization.
Represent organization at personnel-related hearings and investigations.
Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
Prepare and follow budgets for personnel operations.
Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
Prepare personnel forecast to project employment needs.
Analyze monthly department budgeting and accounting reports to maintain expenditure controls.
Review operating budgets to analyze trends affecting budget needs.
Consult with managers to ensure that budget adjustments are made in accordance with program changes.
Seek new ways to improve efficiency and increase profits.
ARBYS RESTAURANT, GRAND RAPIDS, MI
Managing Partner, Jan 2000 – Dec 2001
Use sales forecasting or strategic planning to ensure the sale and profitability of products, lines, or services, analyzing business developments and monitoring market trends.
Prepare management reports defining and evaluating problems and recommending solutions.
Collaborate with others in the organization to ensure successful implementation of chosen problem solutions.
Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
Prepare budgets and approve budget expenditures.
Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes.
Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
Identify staff vacancies and recruit, interview and select applicants.
Prepare and follow budgets for personnel operations.
Prepare personnel forecast to project employment needs.
Analyze monthly department budgeting and accounting reports to maintain expenditure controls.
Provide advice and technical assistance with cost analysis, fiscal allocation, and budget preparation.
Review operating budgets to analyze trends affecting budget needs.
Seek new ways to improve efficiency and increase profits.
AUTO TRADER, DETROIT, MI
Area Manager, Jan 2002 – Dec 2009
Resolve customer complaints regarding sales and service.
Oversee regional and local sales managers and their staffs.
Determine price schedules and discount rates.
Review operational records and reports to project sales and determine profitability.
Monitor customer preferences to determine focus of sales efforts.
Prepare budgets and approve budget expenditures.
Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
Direct the preparation of regular and special budget reports.
Analyze monthly department budgeting and accounting reports to maintain expenditure controls.
Review operating budgets to analyze trends affecting budget needs.
Consult with managers to ensure that budget adjustments are made in accordance with program changes.
Seek new ways to improve efficiency and increase profits.
IBUY EXPRESS, DETROIT, MI
Purchasing Director, Jan 2011 – Jun 2014
Interview and hire staff, and oversee staff training.
Prepare and process requisitions and purchase orders for supplies and equipment.
Maintain records of goods ordered and received.
Prepare reports regarding market conditions and merchandise costs.
Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
Interview, select, and train warehouse and supervisory personnel.
Plan, develop, or implement warehouse safety and security programs and activities.
Use computers to organize and locate inventory, and operate spreadsheet and word processing software.
Negotiate prices, discount terms and transportation arrangements for merchandise.
Confer with sales and purchasing personnel to obtain information about customer needs and preferences.
Authorize payment of invoices or return of merchandise.
Train or supervise sales or clerical staff.
Set or recommend mark-up rates, mark-down rates, and selling prices for merchandise.
H-COMM INC, ROMULUS, MI
Owner, Jul 2014 – Jun 2016
Direct or coordinate an organization\'s financial or budget activities to fund operations, maximize investments, or increase efficiency.
Direct or coordinate activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
Appoint department heads or managers and assign or delegate responsibilities to them.
Implement corrective action plans to solve organizational or departmental problems.
Answer customers' questions about products, prices, availability, or credit terms.
Negotiate prices or terms of sales or service agreements.
Maintain customer records, using automated systems.
Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
Prepare sales contracts for orders obtained, and submit orders for processing.
Attend sales and trade meetings, and read related publications in order to obtain information about market conditions, business trends, and industry developments.
Complete expense reports, sales reports, or other paperwork.
Seek new ways to improve efficiency and increase profits.
Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services.
Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
Monitor spending to ensure that expenses are consistent with approved budgets.
Direct investigations to verify and resolve customer or shipper complaints.
Identify or select transportation and communications system technologies to reduce costs or environmental impacts.
EDUCATION
EAST KENTWOOD, KENTWOOD, MI
High School Diploma, Jun 1986
DAVENPORT COLLEGE OF BUSINESS, GRAND RAPIDS, MI
Completed coursework towards Accounting/Business Management, Dec 1987
ADDITIONAL SKILLS
Business Owner Mentality
Develop, Train and Lead Departments
Team Orientated Individual
Proficient in all Microsoft Office Programs
Excellent Verbal/Written communications
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