Jasmel Acosta

Hospitality Management Professional

Miami

786-***-****

acvpxo@r.postjobfree.com

WORK EXPERIENCE

Carillon Hotel & Spa (former hotel: The Canyon Ranch)

Manager on Duty -300 Hotel Rooms/Condominiums

February 2015 – November 2015

*Training

*New LSOP

*Counseling

*Billing

*Hiring

*Show Rooms

*Purchasing

*Lease/agreements

*Guest concerns

*Scheduling

Grand Beach Hotel Surfside

Assistant Front Office Manager - PMS OPERA System -370 Rooms

October 2014-February 2015

*Recruiting

*Overseeing the Front Office (Front Desk/Valet/Bell staff)

*Training

*Budgeting

*Scheduling

*Solving guests’ issues

The Croydon Hotel – South Beach Group

Manager on Duty – Assistant General Manager PMS OPERA System -104 Rooms

*Overseeing hotel departments (Housekeeping, Front Desk, Valet parking, Bell staff)

*New Standard Operation Procedures

*Budgeting

*Scheduling

*Training

April 2014 – October 2014

The Raleigh Hotel - SBE Entertainment Group

Front Office MOD & Night Auditor – PMS OPERA System - 105 rooms

Jun 2011- April 2014

Wyndham Garden - South Beach, Miami, FL

Front Desk supervisor, MOD & Night Auditor - PMS OPERA System - 133 rooms

Aug 2010- June 2011

Hyatt Regency Miami

Front Desk Agent & Night Auditor-PMS OPERA System - 612 Rooms

*Bellman

*Concierge desk

Jan 2008 – Aug 2009

JW Marriott Caracas, Venezuela

Front Desk Supervisor & Night Auditor -Fidelio & OPERA System- 269 rooms

*Bellman

*Concierge

Jun 2006 -Jan 2008

Hospitality Management 2005- 2008 Caracas, Venezuela

Cisco: Computer Hardware repair, Networking and Maintenance

Lifeguard: CPR / First aid / Red Cross

TECHNOLOGYCAL TOOLS

Opera property management system & Night Audit/ Opera support and training specialist

PMS System

Fidelio system Night Audit

Microsoft Office / Excel

Computer Hardware repair

Photoshop

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