Customer Service Support
Resume:
Greg S White
**** ********* ***** ********* **
La Mesa, CA 91942
********@***.***
HIGHLIGHTS OF QUALIFICATIONS
More than 20 years of customer service experience in the retail market
Enjoy making presentations that contribute to company goals through problem resolutions, team building, and organizational development
Enhanced operations through organizational and problem solving skills
Education: Computer-Education Institute 2001 Graduate
PC Support Technician
HARDWARE SKILLS
Installed, repaired and maintained computer and peripheral equipment
Installed and configured the physical components of a computer network
General PC Assembly
Set-up Star Bus Topology network
Configured Peer-to-peer networks using cat 5 cable
Configured LANS,WANS,MANS,VPN networks
SOFTWARE SKILLS
Dos 6.22, Windows 95/98, Win 2000 professional, Windows NT 4.0, XP, 8.1
Microsoft word, Microsoft excel, Microsoft Power Point
Installed NT server and set up user accounts
SCO UNIX Cisco Interface
Experience:
Dexcom
February to June 2016
G4 and Sensor Patient Relations
Provide high level patient support and troubleshooting for CGM systems
Resolve all patient concerns in a timely and satisfactory manner
Direct any patient concerns not directly addressed by me to the appropriate departments to resolve issues
Received six customer Kudos awards for providing the highest level of patient service
Teletech At Home 2014 to 2015 Naples, FL
Customer Support Specialist
Provide initial contact for customer issues, questions, and problems
Resolve all such issues providing a positive customer experience.
Troubleshoot, analyze, and delegate if necessary to provide the best customer service.
Received several Kudos for outstanding customer service.
A3 Staffing Solutions 2013 to 2014 Naples, FL
IT Support Specialist
Physicians Regional Hospital
Provide 2nd and 3rd level support for hospital computers and other devices monitors, printers, copiers, etc.
Provided this support to all three PR Hospitals in Southwest Florida
Responsible for equipment order tracking and inventory for all projects.
On call tech responsible for responding To any level 1 emergency situations
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