Customer Service Management

Prashant V. Manjrekar

A/***,Sai prasad residency, behind yogeshwar hotel,

Near ganesh ghat, katrap road, Badlapur (east)

Disrict Thane Maharashtar 421503

Email:*************@*****.**.**, **************@*****.***

( Ph. No.+91-986******* / 91-966*******)

Personal Profile (Total Exp: 20 Years)

Having professional experience in Operation Management, Factory Administration, Co-ordination with Internal Dept & Projects with companies from Manufacturing. Possess in depth knowledge of Production, Store & Transportation.

Executive Competencies

Production and Operation

Administration and Human Resource Management

Inventory Management

Transport

Job Profile

Operations / Co-ordination

Lead, Direct and manage all operations to ensure customer satisfaction and smooth functioning of the organization.

Maximizing profitability through superior customer service, prompt communication and follow up on all pending matters with customers and top management.

Co-ordination with Production Units & Projects on issues related to production, quality, accounts & administration.

To ensure smooth and effective running of production dept, co-ordinate with production head for productions.

Negotiation and Coordination with Contractors, Suppliers, Transporters, Clearing & Forwarding Agents etc.

Co-ordination with internal departments i.e. Finance, Accounts, Exports, Purchase, Legal, HRD & Administration in respect of various issues.

Sales Administration - Co-ordination with Factory, Sales Team, Dealers & Institutional Clients to make sure all the orders of the clients are respected, delivered and the targets are achieved.

Handling commercial activities involved in operations and projects.

Resource Development- To deal with suppliers of machineries, product ingredients and find out good deals for company, To find out more options for company to diversify its operations..

General Administration / HR

To deal with day to day administrative issues.

To assess and Recruitment for Factory.

Performance appraisal of junior staff members.

Ensure compliance by all Staff with Rules & Regulations

Initiating disciplinary action against any staff indulging in acts of misconduct.

Acadamic Qualifications

Passed H.S.C.

Passed Second year Bachelor of Commerce (University of Mumbai)

Computer Skills

Proficient in the use of: MS- Office (Word/Excel/PowerPoint) Internet/ Email. Tally ERP-9(inventory) course completed.

Professional Work History (India)

SBL Colortech Pvt.Ltd.,Mumbai/Badlapur (www.sblcolortech.com)

Asst. Store keeper – (Since February 2014)

Hey sai Thane/Badlapur –

Production & store incharge – Operations (Seven Years, From:-July’2007 to Jan.2014 )

Looms India Mumbai/lower parel

Asst. Production & Store (Sixteen years, From :- Feb.1989 to June 2006)

Personal Details

Nationality : Indian

Marital Status : Married

Languages : English / Hindi/ Marathi

Date of Birth : 23 /06/1968

Contact this candidate