Desktop Support Network

IVAN DERRICK

PHILADELPHIA, PENNSYLVANIA, *****

215-***-****

***********@*****.***

Work Experience

WORKMARKET INC., NEW YORK, NY

Independent Contractor, Sep 2012 – Present

Computer and Desktop support work for various sites for different companies Work on a year and half project with Citizen bank, desktop support and network printer repair.

Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.

Configure wide area network (WAN) or local area network (LAN) routers or related equipment.

Install and configure wireless networking equipment. Install or repair network cables, including fiber optic cables. Test computer software or hardware, using standard diagnostic testing equipment and procedures.

Troubleshoot network or connectivity problems for users or user groups. Back up network data.

Create or update technical documentation for network installations or changes to existing installations.

Document help desk requests and resolutions.

Train users in procedures related to network applications software or related systems. Service Live, Nov 2009 – Present

Duties was to perform computer related services to customer of Staples stores ( office supply outlet)

Monitor the system for equipment failure or errors in performance. Answer telephone calls to assist computer users encountering problems. Notify supervisor or computer maintenance technicians of equipment malfunctions. Answer user inquiries regarding computer software or hardware operation to resolve problems.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Connection Group LLC, Jan 2008 – Present

Coordinate network operations, maintenance, repairs, or upgrades. Coordinate installation of new equipment.

Communicate with system users to ensure accounts are set up properly or to diagnose and solve operational problems.

Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.

Configure wide area network (WAN) or local area network (LAN) routers or related equipment.

Install and configure wireless networking equipment. Install network software, including security or firewall software. Install new hardware or software systems or components, ensuring integration with existing network systems.

Install or repair network cables, including fiber optic cables. Test computer software or hardware, using standard diagnostic testing equipment and procedures.

Education

COMMUNITY COLLEGE, PHILADELPHIA, PA

Sep 1991-Oct 1991

Additional Skills

network equipment installation, network printer repair, data management, commercial satellite installation, desktop support

Work with big name companies on various projects throughout my career, as computer repair/ desktop support.

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