Customer Service Active Directory
Resume:
Matthew A. Clarke
Simsbury, CT 06070
**********@*****.***
OBJECTIVE:
Utilizing broad knowledge of programs and systems along with 20 years of customer service experience to ensure customer satisfaction and productivity as an Information technology technician.
EDUCATION & ASSOCIATED EXPERIENCE:
Associates degree in Software/Networking, Branford Hall Career Institute, Windsor locks, Ct
Owner, Matt’s Computer Services, Simsbury, Ct, 2008-Present
Data transfer and recovery
Virus/Malware removal
Wired /Wireless network setups
Hardware/Software installation and maintenance
Tutoring of Windows and Mac operating systems
Contract work, Beazley Group, Farmington, Ct, Service Desk Analyst Nov. 2015-May 2016
Resolved problems with Microsoft Office (Outlook, Excel, Word etc.)
Worked with Active Directory to build user network profiles, reset passwords, unlock accounts etc.
Installed, repaired and setup computer peripherals
Answered phones and entered issues and requests into ticketing software
Imaged, setup profiles and installed needed software on laptops and desktops
Contract work, Beazley Group, Farmington, Ct, Jan 2014-April 2014
Upgraded company networked computers to newer operating systems.
Installed new peripherals on outdated computers.
Rectified common technical issues with hardware and software.
Added and removed workers to active directory.
Connected to users remotely to fix issues logging into Citrix
Contract work, Duratek Inc., Avon, Ct. 2006-2008
Upgraded and configured computers and routers.
Communicated with employees to troubleshoot software and hardware issues.
Maintained software updates for companies programs.
Montana’s Hardware, Simsbury, Ct, 1995-2012
Installed, configured and maintained a wireless network of computers
Converted manual inventory system to electronic scan system.
Responsible for weekly orders, maintaining deadlines.
Mediated with the public regarding problem solving issues.
Trained and supervised sales associates.
TECHNOLOGY SKILLS
Active directory, Infra ticketing software, Citrix, Cisco Call manager, Symantec Message labs, Blackberry Enterprise console, Good Technology, Microsoft Exchange, Windows Xp, 7, 8, 10, Mac, Networking (Windows 2008, 2012 server), Microsoft Office Suite, Lync, PC Maintenance (Install, Configure and Upgrade computer hardware and software). Protocols (TCP/IP, IPX/SPX, PPOE, PPTP).
PERSONAL:
Built and configured several personal computers and stay current on new software, hardware and windows operating systems. Excel at
Troubleshooting computer problems and excellent interpersonal skills when dealing with others. Highly understanding of different computer skill levels of individuals and posses the degree of patience to provide worthwhile instruction.
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