Manager Human Resources

AMANDA L SHROUT

**** ********* ***** **********, ** 40220 ************@*****.*** 502-***-****

OBJECTIVE

Successful operations leader looking to bring 7+ years of human resources and high volume operations experience to utilize my expertise with employee relations and overall business and human resources metrics to increase and sustain overall employee/customer experience.

PROFESSIONAL EXPERIENCE

GENERAL MANAGER OLIVE GARDEN

Louisville, KY December 2014-present

Oversee all restaurant operations.

Maintains exceptional quality of service by enforcing Darden values and visions while leading the company in overall guest satisfaction.

Identifies and evaluates competitors to enhance restaurant performance while leading the region and division in sales and guest count growth.

Meets restaurant financial objectives by creating plans to alleviate labor waste, reduce food costs and increase sales and guest count growth.

Handle all guest complaints for the restaurant.

Human Resources Manager for the restaurant; accomplishes human resources objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management and team member staff; communicates job expectations to managers; planning, monitoring, appraising, and reviewing job contributions; plans and reviews compensation packages during end of year reviewing process.

STAFFING AND TRAINING MANAGER OLIVE GARDEN

Louisville, KY May 2013-December 2014

Sustain key sourcing, recruiting and selection performance metrics to drive overall restaurant staffing and labor performance.

Manage all team member hiring, orientation and training to ensure staffing goals are achieved; ensure the tools, processes, and training are in place to achieve retention and engagement goals.

Manage all new-hire paperwork including I-9s and tax documents ensuring legal compliance, enter new team members into PeopleSoft, and administer wage management strategy.

Oversee daily operations and complete schedules using Labor Management System (LMS) for all departments that include 140 team members.

Analyze weekly/monthly invoices and Profit & Loss statements to develop plans to minimize costs and improve the controllable.

Organize and lead team meetings consisting of all hired employees quarterly to further educate on product knowledge and menu changes.

CULINARY MANAGER OLIVE GARDEN

Louisville, KY September 2011-May 2013

Safety/Sanitation/Quality Control.

Order weekly food distribution through Darden iKitchen application.

Vendor/Inventory Management.

Conducted weekly meetings with culinary and service teams to educate further about wine and food knowledge.

SERVICE MANAGER OLIVE GARDEN

Louisville, KY and Middletown, OH September 2009-September 2013

Opened new Louisville location and hired 81 service team members

Enacted cost saving measures to reduce wine and alcohol waste to minimize restaurant expenses.

EXECUTIVE BREIFING CENTER COORDINATOR, CORPORATE COMMUNICATIONS LEXMARK

Lexington, KY February 2008-February 2009

Wrote a weekly Lexmark internal publication for employees, the Communique, with business highlights, promotional items for customers and employees, and business strategies for Lexmark products.

Contributed to graphics and designs for Lexmark.com, internal Lexmark employee website, and Lexmark events.

Planned and executed large account meetings and corporate dinners.

Managed three conference centers for large accounts.

EDUCATION

EASTERN KENTUCKY UNIVERSITY,

Richmond, KY 2007

BACHELOR OF ARTS; PUBLIC RELATIONS

Focuses included graphic and web design, video editing, writing and producing videos, and marketing. Other areas of study: Spanish, writing and producing news releases, and extensive marketing research, planning, communication and evaluation of current public interest in media.

LEADERSHIP & SKILLS

Labor Management System (LMS), PeopleSoft, PeopleSoft HRMS, ADP, ServSafe, Health Department Certification, Microsoft Office

Possess excellent computer, interpersonal, analytical, and organizational skills.

Passion for directing, training, and motivating in highly competitive and fast paced environments.

Directed the region as Culinary Leader for quarterly menu changes: sent communications and lead conference calls with restaurants in the region regarding recipe revisions, dates, and all other imperative information in relation to menu changes.

Safety Manager for Outer Loop and Middletown locations; organized monthly safety meetings with employees to discuss opportunities safety/sanitation related in the restaurant.

HIGHLIGHTS: Darden Diamond Club Award Winner 2012, Darden Diamond Club Award TOP 10% 2014

References:

Tara Henshaw – Manager, Olive Garden – 502-***-****

Leslie Wood – General Manager, Olive Garden – 269-***-****

Bonnie Hall – Manager, Olive Garden – 502-***-****

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