Sales Customer Service

Roshawn Jenkins

Hebron, KY

Phone: 843-***-****

E-mail: ********@*****.***

Education

Masters (2016)

Business Analytics

Sports Administration

Bachelors (2008)

Business Administration

Minor: Communications

HS Diploma (2005)

College Prep

Experience

Data Analyst (March 2013 –May 2016)

Beaufort County School District (Beaufort County, South Carolina)

Collect, compile, analyze, and report data (e.g., enrollment information, course grades,

NCLB reporting requirements involving attendance, graduation rates, PSAT, SAT, teacher-level variables for the current school year, all historical data, standardized and local assessment data, etc.).

Query data to address specific informational requests at the direction of the Department of Research, Evaluation, and Assessment (REA) staff with the understanding that REA members are responsible for identifying data needs within the school division.

Create and manage data stores to house extracted data from a variety of sources. • Create user-friendly reports to assist stakeholders (central office and schools) in data- driven decision making Support REA staff in the development of reports from custom student data extractions to meet reporting requirements.

Develop protocols to ensure data accuracy. • Assist the educational data specialist with various data request

Maintenance of student records include, but are not limited to, attendance records, immunization records, grades, and transfer information.

Business Development Manager ( August 2011 –February 2013)

Wal-Mart Inc (Montgomery, AL)

Resolve customer complaints regarding sales and service.

Monitor customer preferences to determine focus of sales efforts.

Direct and coordinate activities involving sales of manufactured products.

Determine price schedules and discount rates.

Review operational records and reports to project sales and determine profitability.

Direct, coordinate, and review activities in sales and shipping operations.

Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Executive Administrative Assistant (January 2008– August 2011)

Wal-Mart (Montgomery, AL)

Streamlined office operations for marked productivity gains, creating standardized documents, highly accessible filing system, and detailed Outlook database storing client/vendor information.

Aided V.P. in meeting deadlines, scheduling meetings, and resolving pressing issues.

Optimized billing processes, resolved delinquent accounts, and utilized Quickbooks expertise in tracking AR/AP, profits, and overhead.

Contributed heavily to projects, preparing estimates for site work, negotiating and finalizing contracts, and overseeing project teams to ensure on time completion.

Addressed client queries and offered recommendations.

Supported VP in maintaining schedule, proofreading documentation, and executing special projects.

Bolstered efficiency through organizing records and maintaining extensive client database.

Generated client invoices and reported delinquent accounts. Praised for multi-tasking abilities and timely issue resolution.

Skills

Writing Skills, Reporting Skills, Supply Management, Scheduling, Microsoft Office Skills, Organization, Time Management, Presentation Skills, Equipment Maintenance, Travel Logistics, Verbal Communication Administrative Support • Multi-Project Management • Financial Management, Reporting • Scheduling Customer Service • Process Improvement • Program Development • Database Management Communication Initiatives • Correspondence Creation, Editing, Tracking • Standards Development Proposals • Intranet Initiatives • Operational Streamlining • Event and Presentation Coordination Change Management • Issue Resolution • Speech Writing • Public Relations • Google Applications • Contract Law

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