Administrative Assistant Office

LOVEINA LEWIS

757-***-**** (cell)

Administrative Assistant Secretary

Office Support Management and Assistant

I am seeking a position in the capacity of Administrative Assistant/Secretary, Office Support Management and Office Assistant. I will bring the following experiences, skills and attributes

Extensive experience working with general public and in law enforcement and educational settings. Interface well with others at all levels, including patrons, professionals, students and children. Manage business relations and special projects. Maintain excellent written and oral communication skills, problem resolution abilities and a high level of confidentiality.

Windows, Microsoft Word, Excel, PowerPoint, Publisher, Adobe Illustrator, Outlook Express, scanning technology, Dictaphone, CRT data entry, basic internet skills.

Work Experience

Houston Independent School District 03/2016/ongoing

(Assigned as an Associate Teacher/Substitute)

Admiral Security 10/2010-1/2011

(Assigned as a Security Guard at the Net Center – Department of Criminal Justice Services (DCJS) certified)

Patrol grounds to ensure they are secure

Watch for any violations of safety

Check for security and safety hazards

Documented daily activities performed

Checked all interior and exterior entrance and exit door to ensure they are secure

Old Dominion Security 05/2010-10/2010

(Assigned as a Security Guard at WindsorMeade Retirement Community)

Patrol community to ensure the grounds are secured

E911 Dispatcher 10/2009-05/14/2010

(Assigned as E911 Dispatcher Trainee for City of Hampton)

Processed complaints from citizens calling in for emergency or non-emergency support

Assured their need was met before disconnecting

Assisted police officers and fire fighters with pertinent information pertaining to complaints assigned

West Corporation 05/2008-10/2009

(Assigned as a Performance Assessment Liaison for DirecTV at-home agents)

Assisted in resolving customer problems

Conducted evaluations and assessments for at home agents

Corrected discrepancies pertaining to payroll

Made sure at-home agents were in compliance with the policy and procedures

West Corporation 01/200*-**-****

(Assigned as Receptionist for West Corporation Human Resource Department)

Answer incoming calls

Filing

Duplication

Processed daily mail

Scheduled interviews

Maintained departmental confidential files

Checked hire eligibility of applicants

Other duties as assigned

American Red Cross 08/2005-11/2005

(Assigned as Data Entry Clerk for the Katrina/Rita Hurricane Relief)

Inputted data pertaining to hurricane evacuees

Checked for fraudulent documents

Checked data base for duplicate applications

Inputted amount each evacuees household received

Conducted investigations on fraudulent documentation

Houston Independent School District 08/2004-08/2005

(Assigned as Teacher’s Aide to the Special Education Behavioral Services Class/Sam Houston High)

Assisted BSC teacher with diversified clerical support in areas of document proofreading, duplication, collating and distribution, classroom management, student monitoring, maintaining a written log on students’ daily behaviors

Interfaced with parents and school-wide faculty members

Houston Independent School District 08/2003-08/2004

(Assigned as Clerk to the Lead Coordinator of the North District Special Ed Department Sam Houston High)

Assisted with the preparation for workshops and seminars

Prepared internal departmental reports

Prepared and maintained department tasks and projects

Answered telephone

Filing

Duplication

Processed daily mail

Maintained a daily tracking log for four Coordinators and eight Evaluation Specialist

Maintained confidential departmental files

Maintained departmental files to ensure that records were updated and modified in accordance with the district policies/procedures

Typed reports, memorandums, agendas and created special forms; Texas Education Agency approved for district usage

Coordinated, prepared and submitted weekly and monthly internal reports

Addressed and resolved problems with minimum supervision

Created data base for special projects

Order/reordered supplies via SAP

Houston Independent School District 02/1996-08/2003

(Assigned as Administrative Assistant/Secretary to the Director of the North District Special Ed Department)

Coordinated and provided office personnel with necessary support for the completion of critical and special assignments

Coordinated departmental office activities

Processed communications for district wide dissemination

Assisted with the preparation for workshops and seminars

Prepared and maintained department tasks and projects

Answered telephone(responsible for five inter-office personnel)

Maintained daily tracking log for four coordinators and eight evaluation specialists

Processed payroll documents for status and salary changes and resolved payroll/work history discrepancies

Received, sorted, prioritized and distributed mail

Maintained department confidential and public files to ensure records were in compliance with the districts policies/procedures

Typed reports, memorandums, agendas and created special forms; Texas Education Agency approved for district usage

Coordinated, prepared and submitted weekly and monthly internal reports

Addressed and resolved problems with minimum supervision

Created data base for special projects

Prepared paperwork necessary for travel (reservations, registrations, etc)

Performed other duties as assigned

Houston Independent School District 08/1988-02/1996

(Assigned as Administrative Assistant/Secretary to the Director of the Magnet/Vanguard Department)

Answered phones, took messages, assisted callers or transferred to appropriate office or person

Typed correspondence which included letters, memos, matrices for display of statistical reports, forms and minutes of meetings

Created and maintained data base

Processed communications for district wide dissemination

Assemble and monitored all files, records, calendars of appointments and other related events

Processed payroll documents for status and salary changes and resolved payroll/work history discrepancies for Camp Olympia and Camp Cullen

Received, sorted, prioritized and distributed mail

Ordered and maintained office supplies as needed

Performed other duties as assigned

Sunbelt Mortgage-Houston Texas 02/1986-06/1988

Typed various documents

Answered telephones

Addressed and solved problems with a minimum of supervision

General office duties

Process legal and loan papers for applicants approved for various types of real-estate loans

Ran credit checks

Communicated heavily with various lenders in person and via telephone

Harris County Sheriff’s Department 06/1979-09/1985

(Assigned as Statement Clerk for the Harris County Sheriff’s Department- Houston Texas)

Typed statements and confessions of prisoners and civilians involved or hand knowledge of the crime committed

Assisted deputy sheriffs and detectives with inter-office reports

Harris County Sheriff’s Department 06/1978-06/1979

(Assigned as Report Section Clerk for the Harris County Sheriff’s Department – Houston Texas)

Typed offense reports given by complainants both in person or via telephone

Assigned case numbers to complaints

Typed location and suspect cards to cross reference with case number

Filing

Assisted at accident window

Heavy public communications

Computer Skills

Microsoft Windows(all versions), Microsoft Word, Excel, PowerPoint, Access; Publisher, Adobe Illustrator; Photo Shop, Outlook Express, Scanning technology, Hotmail, Yahoo, Website Development, FileMaker Pro,E-tran, SAP, PeopleSoft Systems, Print Shop, CRT

Education

BA in Social/Criminal Justice

MAED in Education/Special Education

MA in Criminal Justice (pending)

Gregoreo College/Christian Counseling

Houston Community College/Office Management

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