Customer Service Representative

Glenn Grogan

**** **** **** ***. ************, IN 46226

Phone: 317-***-**** Email: *.********@*****.***

Objective- Seeking an Entry Level position in customer service. Proven track record of building relationships with individuals on all levels, attentive listener, problem solver and technically savvy.

Education

Paul Simon Vocational, Chicago, IL- Office Admin/Visual Communication, 2012

Pike High School, 2011

Work Experience

Temporary Patient Access Representative, DaMar Staffing Solutions worked at St. Vincent's Hospital, April-June 2016

•Responsible for acquiring patient demographics

•Ability to learn new databases in a short period, navigate between multiple databases; accurate data input.

•Developed an understanding of insurance and plan codes.

Open Enrollment Representative, DaMar Staffing Solutions worked at MDwise,

November 2015 to March 2016

•Responsible for assisting IS Department with reviewing and correcting errors as it pertained to member enrollment.

•Ability to learn new databases in a short period of time, navigate between multiple databases; accurate data input.

Temporary Enrollment Broker, Maximus, 2014

•Provided essential customer service; solved customer complaints/disputes. Enrolled clients into the best fitting health plan.

•Assisted with cross examination of client cases including a brief explanation on policies and procedures of specific health care coverage.

Temporary Customer Service Representative, Stericycle, 2013

•Handled basic customer care/answering service calls and responded accordingly to specific guidelines within a prepared script or template.

•Serviced telephone answering service accounts including data collection, order processing, appointment setting, information relaying and electronically connecting clients and their callers.

Internship Experience

(Intern) Paul Simon Vocational – Office Assistant

Summer 2012

Inputting data, office errands, Internship and alumni updates. Scheduling appointments, assisting students with registration and finding information. Assisting with student training including campus policies, services, financing options and registration steps.

(Intern) The Voice Newspaper- Graphic Designer

Summer 2011

Developing a relationship with customer, strategically built common ground for designs; meeting strict deadlines. Provided visual organization using a variety of design programs such as; Adobe Photoshop, Illustrator, and Quark.

References upon request

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