Manager Technical Support
Resume:
HIGHLIGHTS OF QUALIFICATION
Highest Scholastic Degree: Master of Arts in Teaching Major in Information Technology Education Administrative Experience: Technical Support Manager/Business Analyst APO Production Unit, Inc.
(Jan 2015 -Present)
Business Analyst (Consultant) APO Production Unit, Inc.
(May 2014 – December 2014)
Program Head of Computer Studies Department
(Oct 2009 –Jan 2015)
Computer Services Head
(Jan 2014 – Jan 2015)
Other Work Experience: System Administrator – FEU Diliman (Jan 2014 –Jan 2015) Website Administrator – FEU Diliman (April 2011 – June 2013) LMS Administrator – FEU Diliman (Aug 2009 – Jan 2015) Freelance Software Developer (2014-present)
MEMBERSHIP
Project Management Institute (PMI)
I.T. Interaction Philippines, Inc. (ITIP)
Computing Society of the Philippines (CSP)
PROJECTS
APO Production Unit, Inc.
Development of the new ePassport System
Enhancement of the Wines and Spirits Tax Stamp System RAQUEL SAN AGUSTIN SAMSON
Email: ******.*****@*****.***
Contact Number: 091********
FEU Diliman
FEU Diliman IT Training Center Development
Google Apps for Education Deployment for FEU Diliman
Cisco Networking Academy Implementation for FEU Diliman
FEU Diliman Teaching Services for BPI Computer Systems
FEU Diliman LMS Development
FEU Diliman Student Integrated System Development RESPONSIBILITIES
Business Analyst, APO Production Unit, Inc.
Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
Designs systems by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities and writing specifications.
Improves systems by studying current practices and designing modifications.
Recommends controls by identifying problems.
Defines project requirements.
Contributes in establishing project budget.
Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
Maintains system protocols by writing and updating procedures.
Writes and maintains user documentation;
Assists in Users Training.
Writes technical reports by collecting, analyzing, and summarizing data and results.
Contributes to team effort by accomplishing related results as needed. Freelance Software Developer
Acts as Project Manager
Identifies user requirements
Acts as lead in designing the system
Monitors project progress
Acts as technical writer
Computer Studies Department Head – FEU Diliman
Represents the school in professional organizations and incorporate relevant innovations in products and technologies.
Develops/improves Curriculum for FEU Diliman’s BSIT program.
Develops Courseware/Laboratory Manual for IT related courses.
Reviews instructional and learning materials and approve use of materials.
Evaluates faculty members in terms of instructional competence and provide a program to address weaknesses.
Designs and implements training programs for faculty members and students.
Evaluates emerging information technologies for potential use at FEU Diliman.
Manages the school’s LMS including installation, maintenance, user training and content development.
Ensures active linkage with the industry and community for student exposure, faculty professional development and community service.
System Administrator/IT Services Head – FEU Diliman
Oversees all IT activities (Maintenance of operating systems, anti-virus programs, email and other application programs, Network administration – Technical and administrative control of the LAN, Web administration –Website content management, Security/Control Administration - Monitoring overall security, Backup administration - Creates backup scripts/jobs and review logs.
Application development – Development of applications tailored for a certain department.
Moodle Administration – Technical and content management
IT assets administration –Assumes responsibility for all IT assets
Implements IT policies and procedures
Performs IT equipment assessment and recommends appropriate action
Identifies and evaluate business requirements and effective solutions Trainings and Seminars Attended
Topic Issued by Date
Travel and Identity Documents – From Design
to Verification
Reconnaissance December 6, 2015
EYE 4 ID – Checking Identity and Travel
Documents the Traditional Way
Reconnaissance December 6, 2015
The Challenge of ID checking Reconnaissance December 6, 2015 How to Detect Forgeries –Basic Checks in
Passport and Identity
Reconnaissance December 6, 2015
CCNA Routing and Switching Instructor’s
Training
Cisco Networking Acedemy October 20-31,
2014
Seminar on Technology Business Incubation
Program and Technopreneurship
DOST Technology Resource Center October 9-10,2014
Learning Management System (Moodle)
Administration
Nephila Web Technology
Incorporated
March 2013
Basic and Advance Linux System
Administration
MNET IT Training Solutions January 2012
SAP B1 FEU Diliman April 2012
Mobile Application Development FEU Diliman April 2011 Java Programming FEU Diliman April 2011
C# Programming FEU Diliman April 2011
Oracle 10G FEU Diliman April 2011
PERSONAL INFORMATION
Date of Birth: October 13, 1976
Address: B1L15 Tindalo St. Nova Homes Subd. Novaliches, Quezon City Status: Married
Husband: Christopher Anthony A. Samson
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