Customer Service Manager
Resume:
JANILYN MURPHY
***** ***** ******* **., *********, NC 28134 704-***-**** *************@*****.***
Objective:
To become a valuable member of a team that can take advantage of my skills, knowledge, and experience to increase company efficiency and profitability.
Summary of Qualifications:
Dependable professional with strong organizational skills able to excel in a fast paced working environment. Focused on detail and committed to building a loyal customer/employee base.
Work Experience:
Schneider Tree Care – Charlotte, NC
Office Manager: August 12 – July 15
I was responsible to answer the phone, call customers to set up work for crews, dispatch 5 crews daily, closed opened work orders each day and billed the customer for work completed, take payments over the phone, deposit checks at bank, weekly reports to upper management for 2 divisions. I worked on numerous excel spreadsheets on a daily basis to match up sales and service that was pending and completed.
Tru Green - Charlotte, NC
Service Manager: May 05 – May 10
In charge of the daily service commitments of 40 employees. Main responsibility was to schedule employees in order to increase efficiency and productivity while ensuring that the expectations of the customers were met. Committed to adding valuable insight to other aspects of the company as the need arose.
Customer Advocate: May 03 – May 05
Contacted all customers before their service began to verify customer expectations,
enter production, organized service calls, and followed up with customer complaints.
Customer Service Representative: Nov 98 – May 03
Provided excellent customer service by answering questions about service and helping to resolve customer issues. Responsibilities also included entering sales, cash, and productions daily. Also cross trained to open and close the branch as well as prepare the end of year books.
Auditor: Jan 98 – Nov 98
Contacted potential customers to review and confirm information received in order to set them up as a new client. Followed up by logging in information to set up service.
Education:
Robert Morris College September 89 – May 90
Kiski Area High School September 85 – June 89 High School Diploma
Volunteer Activities:
Outlaws Team Administrator
Managed necessary paperwork and fees, set up accommodations for players and families during out of town competitions, planned and executed team celebrations.
Team Photographer
Took pictures during team events and posted them on a team website. Committed to ensuring each child received even exposure. Designed photo albums for each family detailing their child’s accomplishments for the season.
References:
Alana Hollifield – AVP Human Resources, Hannover Life Reassurance Company of America
283 Old Post Rd.
Weddington, NC 28173
***************@*****.*********:*****.**********@**********.***
Ronnie Porter – Dispatcher, Tru Green
3320 Harvey Ln.
Monroe, NC 28110
************@************.***
Robbie Turner – Service Manager, Schneider Tree Care
1534 Hubbard Ct.
Fort Mill, SC 29708
********@*****.***
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