Customer Service Sales Associate

Ashley Weathers

*** ******* **** *****, ** *****

(769) 233- 4882 ****************@*****.***

SUMMARY

Self-directed, results-oriented individual with 10 years of work experience. Possess leadership, communication, and analytical skills that are necessary for exceptional customer service. Outstanding troubleshooting and analytical skills, organized, self-motivated, able meet deadlines, with excellent communication skills and exceptional interpersonal skills.

EDUCATION

Diploma

Madison Central High School Madison, MS July 2003

RELEVANT EXPERIENCE

Assistant Manager

Mansdale Elementary

August 2012- Present

Madison, MS

Complete daily financials

Process food orders

Make a Invoices, payments, Reconcile accounts and Payroll to workers

File paperwork

Prepare operational reports

Ordering and inventory management, participate in team building activities

Cash management

Sales Associate

Tougaloo College

August 2007- July 2012

Tougaloo, MS

Greeted and engaged with the customer at all times

Took initiative, anticipated needs, and solved problems quickly and efficiently

Made sure customers were satisfied, ensured that they left with a smile, and made phone calls to confirm payments

Sales Associate

JC Penny

January 2006- July 2007

Madison, MS

Maintained a broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training

Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures

Listened attentively to customer needs and concerns; demonstrated empathy while maximizing opportunity to build rapport with the customer

Provided professional customer service in areas such as describing benefits

Welcomed customers to the fitting room and kept the area neat, clean and organized at all times

Restock shelves with store merchandise

SKILLS

Proficient in using Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Efollete

Experience with Newton POS

Experience in using different Operating Systems (Microsoft Windows XP, Microsoft Windows 7)

Effective organization, communication, and leadership skills

Problem-solving skills

Financial and budgeting experience with projects

Can communicate both written and verbal with people at all levels of an organization

Relay information and recommendations in a strategic manner

Experienced in taking a consultative, solution-oriented approach in a customer service environment

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