Customer Service Data Entry

LAURA REED 631-***-****

** ****** *****, ***** *****, NY 11790

*****.*.****@*******.***

SUMMARY

A hardworking and focused Business Professional with more than fifteen years of progressively responsible and diverse experience focused in the areas of administrative, clerical, receptionist and customer service. Major strengths include the ability to promptly and effectively coordinate and direct a myriad of office duties in order to maximize operational efficiency. Able to work independently with little or no supervision or function as part of an integrated team. Extremely good at anticipating superiors needs and in performing the necessary follow-up. Take great pride in my work and seeing tasks through to completion.

Computer skills include Microsoft Word, Excel and Power Point. PC and Macintosh systems WORK EXPERIENCE

• Organized and performed general office tasks and procedures including filing, data entry and document typing.

• Capable of handling multiple incoming lines; transferred and tracked calls efficiently and with courtesy.

• Handled mail, copying, faxing, ordering supplies and greeted visitors.

• Opened, sorted, and distributed incoming correspondence, including faxes and e-mail.

• Transcribed, revised and proofread handwritten correspondence and memoranda.

• Composed correspondence to clients, vendors and various agencies.

• Acted as liaison between staff and clients regarding both routine and delicate matters.

• Able to anticipate manager needs, thereby promoting greater unity and efficiency.

• Possess extensive additional experience in library instructional support; managed twenty student employees, created daily task lists, wrote staff evaluations.

• Handled monthly billing and tracked loans.

• Skilled in functioning in a customer service capacity. WORK HISTORY

SUNY at Stony Brook, Stony Brook, NY 1993-2015

Instructional Support Associate

CARCO Group, Inc. Saint James NY 1988-1993

Insurance Reviewer

Infodex Systems, Inc. Saint James, NY 1986-1988

Office Administration

EDUCATION

Ellis College of NYIT

Bachelor of Arts Degree

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