Data Entry Management

CARMEN PORTALATIN

**** *. ********* *** ******, IL 60402 Tel: (C) 708-***-**** ***************@*****.*** Professional Summary

To obtain a secure full time position where my professional skills can be utilized obtain growth within the company. Skills:

Microsoft Outlook, Word, and Excel

Customer – Focused, Adherence to high customer standards Exceptional telephone etiquette, Exceptional interpersonal communication Effective workflow management, Effective problem solver Skilled trainer, Inventory Control

Work History

12/2014 to 11/2015

Air Export Agent

SDV USA INC - Franklin Park, IL

Communicated and interacted with senior management to identify, analyze and resolve issues related to lost cargo freight, communicated with customers regarding freights and scheduling deliveries. Call airlines to check arrivals of freights and cargo. Dispatching of trucks to airlines and customers. Set up documents to be submitted to US Customs. Prepare checks for payment of cargo to the airlines, prepared inbound documents for freights moving from one destination to another. Data entry, filing and email correspondence from customers, Lead agent

05/2013 to 12/2014

Swi ssport Cargo services - O’hare, IL

Manage training programs for new employees on import and export cargo. Communicated and interacted with senior management to identify, analyze and resolve issues related to lost cargo freight. Call airlines to check arrival of freights and cargo. Dispatching of trucks to airlines. Resolved many automated Manifested System through U.S Customs. Data entry, filing and email correspondence from customers. Shipping and Receiving Clerk

05/2012 to 05/2013

Illinois Tool Works Inc. – Desplaines, IL

Setting up orders for customers. Calling and notifying customers of their orders. Dispatching orders to truck driver. Making Labeling and spread sheets. Filing, Data entry and inventory. Air import agent

03/2010 to 03/2011

Phoenix Internat ional - Wooddale, Illinois

Communicated and interacted with senior management to identify, analyze and resolve issues related to lost cargo freight, communicated with customers regarding freights and scheduling deliveries. Call airlines to check arrivals of freights and cargo. Dispatching of trucks to airlines and customers. Set up documents to be submitted to US Customs. Prepare checks for payment of cargo to the airlines, prepared inbound documents for freights moving from one destination to another. Data entry, filing and email correspondence from customers, Manager / Supervi sor

03/2002 to 03/2010

Menz ies Aviat ion - Amf Ohare, IL

Managed 30 employees, coordinated schedules, managed training programs for new employees on import and export cargo. Communicated and interacted with senior management to identify, analyze and resolve issues related to lost cargo freight. Call airlines to check arrivals of freight and cargo. Resolved many Automated Manifesting System through US Customs. Data entry, filing and email correspondence from customers. Preparing paperwork for both import and export. Education

The College of Office Technology - 2000

Ke lyvn Park High School – 1988

Reference upon reques t

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