Manager Management

Earl Smith

*** ********** **** ********, ** ***** 443-***-**** *********@*******.***

Management Profile

Forward thinking leader with over 18 years’ experience in administration to include 14 years of increased leadership responsibility in operations management and healthcare programs.

Strong operations management experience with emphasis on budgeting, financial analysis, P&L’s and cost saving measures.

Complete understanding and experience with Project Management from the initiation phase through closure. Successfully researched and Introduce needed programs in highly competitive locations.

Capable of analyzing the competitive environment

Generated $3M in revenue while aggressively reducing costs to assure location was right sized for market.

Team-Driven Executive with exceptional ability to inspire, build and stabilize top talent within an organization. Specialize in performance-based initiatives that foster growth and development.

Comprehensive working knowledge with obtaining and maintaining local and national accreditation with an excellent record of being compliant.

Professional Experience

ZENITH EDUCATION GROUP

ACADEMIC DEAN/DIRECTOR OF CAREER SERVICES-Woodbridge, VA 09/14-06/16

The Academic Dean/Director of Education is responsible for managing the Education Department on a daily basis.:

Selected accomplishment:

Stabilized retention within the first 3 months. Gross attrition at or below 6% and net at or below 3% compared to 9%-11% gross and 8% 6% net.

Successfully lead a team of 6 Doctors, 4 Medical Assistants, 2 Pharmacy Technicians, and 2 Dental Assistants to consistently meet department financial goals.

Introduced mock clinics to enhance student experience

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STEINER EDUCATION GROUP

DEAN OF EDUCATION-Baltimore, MD 05/13-08/14

Manages and leads the company’s educational programs and overall educational experience such as: program effectiveness, faculty development, and performance appraisals. Effectively manages the educational programs and faculty to ensure positive student outcomes that meet the goals and statistical expectations set for the local campus and Steiner Education Group.

Selected accomplishments:

Stabilized a discouraged educational staff by instilling confidence through positive reinforcement and team building activities.

Implemented effective systems to promote student outcomes and regulatory compliance through data gathering and analyzes

Created metrics to measure Instructor utilization to insure departmental budget were met and exceeded

EDUCATION AFFILIATES

DIRECTOR OF EDUCATION-Baltimore, MD 10/06-04/13

Sets the standards of educational quality and supports the efforts of the faculty and staff to achieve maximum educational effectiveness. Develops academic policies and programs for the institution, directs and coordinates activities of department/program chairpersons and faculty, and provides general direction to Registrar and Librarian of the institution. Assist with established and maintain operational controls.

Selected accomplishments

Formally recognized as a top performing Director of Education (2007-2013)

Met and exceeded student outcome benchmarks established by ACCSC

Implemented effective student re-entry campaign eventually adopted company wide

Consistently met financial goals

Increased student retention from 68% to 78% in 5 years

Created a standard schedule that became a standard for Instructor efficiency

Played a major role in obtaining the highest allowable years for obtaining reaccreditation

KAPLAN HIGHER EDUCATION

DIRECTOR OF EDUCATION/ALLIED HEALTH PROGAM CHAIR- Baltimore, MD (05/97-10/05)

The Director of Education serves as the academic leader and manager of Program Chairs and faculty members, and is directly responsible and accountable for ensuring the fulfillment of educational goals and outcomes. Set and establish academic goals for the Education Department to achieve and maintain high standards in academics, pedagogy, and student outcomes including student satisfaction.

Selected accomplishments

Progressive career growth through multiple promotions and expanded responsibilities

Managed a population of 1,045 students

Rolled out new programs from beginning processes of approval through the start of the program.

Developed new faculty training manual

Exceeded departmental financial goals

LA WEIGHT LOSS

OFFICE MANAGER-Baltimore, MD (02/96-04/00

Manages, supervises and coordinates all functions and activities related to the operations of physician practices, complex management responsibility (i.e., billing and collecting), and/or special projects, (i.e. practice start up), as directed by Administration.

Selected accomplishments

Increased revenue and patient satisfaction for 3 consecutive years

Education

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE - Adelphia, MD

Masters of Business Administration December 2013

MORGAN STATE UNIVERSITY – Baltimore, MD

Bachelor of Science, Accounting December 2001

References

Available upon request

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