Manager Customer Service

DAVID M. HARRINGTON

**** *. ******** ~ Chicago, IL 60640

H: (773) 784 - 3271 M: (773) 931 - 9052 *******@*********.***

Professional Summary

Skilled restaurant and catering manager with over 20 years experience in all aspects of hospitality service with a focus on food management.

PROFESSIONAL Skills

Restaurant manager skilled in planning daily and weekly menus and tracking food and beverage expenditures.

Team leader with experience managing up to 150 employees, including restaurant and hospitality staff in both union and non-union labor environments.

Financial analyst capable of reconciling bank accounts and financial statements, including P&L statements and general ledger accounts.

Proactive troubleshooter capable of proactively recognizing and resolving potential and actual business operations and customer service issues.

Business Partner with proven experience building client relationships among diverse businesses.

PROFESSIONAL Achievements

At North Coast Cafe, a Four-Star Restaurant:

Increased overall sales by 15% by providing superior service to customers.

For Morrison Management Specialists, a national food management company:

Improved the productivity of housekeeping staff by 60% by implementing programs to improve employee morale.

Raised cafeteria sales in a leading hospital 30% by introducing new products and increasing visibility throughout the hospital.

Increased company’s share of the catering service 100% by demonstrating cost effectiveness to the executive management of a major medical facility.

For Waveland Café, a popular restaurant/entertainment facility:

Grew overall sales by 25% by building relationships with local businesses and expanding product offerings.

Achieved 55% improvement in café sales through marketing efforts.

PROFESSIONAL EXPERIENCE

Line Cook/Prep Cook, Red Robin 2013 2016

General Manager, North Coast Cafe, Chicago, IL 2005 2012

Morrison Management Specialist, Chicago, IL 1999 2005

Retail & Catering Manager

Interim Director of Environment

General Manager, Waveland Café, Chicago, IL 1993 1999

General Manager, Original Pancake House, Chicago, IL 1991 1993

General Manager, Long John Silvers, Chicago, IL 1987 1991

EDUCATION

COLORADO MOUNTAIN COLLEGE, Leadville, CO.

Associate’s Degree, Design

Contact this candidate