Customer Service Assistant

Natalie Sanchez

(***) *** - ****

************@*****.***

SUMMARY PROFILE

Detail-oriented “multi-tasker.” Able to balance competing priorities and tight deadlines.

Effective communicator. Strong telephone, interpersonal and organizational skills. Energetic, patient and diplomatic.

Ability to easily grasp complex situations, adapt and learn quickly.

Passion for deadline-driven, high volume environments; comfortable working independently and as an integral member of a team.

Good litigation support skills.

Proven ability to conduct thorough research, bringing out the most relevant points in legal documentation.

Solid understanding of the relationship between escrow / title and furthering business interests.

EXPERIENCE

Pet Country Spa

Front Office Receptionist

Created New Patient Files; File Management; Responsible for / with all Confidential Client Info

Checked-in and out both canine and feline patients

Performed and created invoices / work-files

Assisted Lead Vet Tech in daily patient needs - Exams, Preparation in Prescriptions, Vaccinations, Health Certificates, Lab Work, Grooming, etc.

Ordered and Responsible for specific Medication, Canine & Feline Science Diet, Lab Equipment

Inventory Management

Responsible for “End of Day” Report; Cash Balance, Check & Bank Deposit and Back-Up Computer Recovery.

Responsible / Head of All Computer Needs; Computer & Program Updates, Computer Equipment, Labels, Label Printer, etc.

Held all responsibilities alone every weekend.

Dallas County

Commissioner John Wiley Price 2010 – 2010 Dallas, Texas

Road & Bridge #3

Executive Secretary

Coordinated and performed a variety of administrative and secretarial duties in support of an Elected Official Served as a liaison between the Elected Official, department heads, managers and other entities as required

Worked assignments are complex in nature where considerable judgment, tact creativity and initiative are required in resolving problems and performing tasks that may be confidential or sensitive in nature in accordance with policy

LandAmerica 2004 - 2009 Dallas, Texas

National Commercial Services

Escrow Assistant to VP / Sr. NCS Counsel

Managed and held responsible for several projects, multi-site and collateral substitution transactions

Managed corporate legal / commercial files involving intellectual property

Coordinated all closings, ensuring projects are closed, funded and completed on schedule

Assisted and prepared in drafting Seller’s, Purchaser’s and Borrower’s loan / escrow closing documents and settlement statements

Successfully entrusted with vast responsibility under limited direction with proven results and satisfied clients

Provided support through phone work and interaction with all professional levels

Chicago Title Company 2002 - 2004 Dallas, Texas

Escrow Assistant

Residential / Commercial Assistant

Courtesy Bilingual Closings

Extensive Curative Work

Loan Documentation and Shipping preparation

American Title Company 1999 – 2002 Dallas, Texas

Escrow Assistant

Commercial Properties (Extensive)

Bilingual Closings

Courtesy Closings for Law Firms / Title Companies

Worked extensively with Realtors, mortgage companies, and other title companies.

Handled and cleared (curative work and taxes) titles on properties / lots

Completed and Balanced Settlement Statements

Loan Documentation and Shipping preparation

World Finance Corp. 1999 Terrell, Texas

Made and processed loans, worked extensively with creditors

Handled multi-faceted position, which utilized my computer, problem solving, and training skills in a

customer service environment

Law Offices of Houston M. Smith, P.C. 1998 – 1999 Terrell, Texas

Computer Mgmt./File Manager/Front Office Assistant

Posted accounts, taking client payments

Setting up court / doctor appointments for clients

Peter H. Marsh, M.D., P. A. 1997-1998 Kaufman, Texas

H. Arthur Heafer, M.D., P.A.

Upheld a position in the medical field in which my experience and bilingual skills were utilized for

mutual benefits

Worked in a fast paced environment that included medical insurance, nurse’s station, and file

management

EDUCATION

Education America – Dallas, Texas

Associates Degree in Computer Sciences (CIS)

MCP Certified

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