Customer Service, Sales, Telesales, Technical Support
Resume:
MEAGAN D ARNOLD
WEATHERFORD, TX ***87
************@*****.***
Work History
NextLink, WEATHERFORD, Texas
ELITE CARE SPECIALLIST Sep 11, 2013 - Apr 07, 2016
Technical Support, Sales, Billing, Dispatch, Radio Frequency Interface Monitoring Obtain customer information such as name, address, and payment method Explain products or services and prices, and answer questions from customers. Scheduled installations and service calls and assisted technicians in the field. Reviewed and verified accuracy of billing data, revised any errors, took payments and set up payment arrangements. Monitored and logged signal strength, clarity, and reliability of incoming and outgoing signals and adjust equipment as necessary to maintain quality signals.
Performed systems analysis or programming of radio frequency device (RFD) technology. Made emergency repairs to equipment when necessary and possible. Would report equipment/network problems to ensure that repairs were made.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Worked with:
Billmax, Winbox, Air Control, Google Earth, Excel, Outlook, Mikro Tik, Umbiquiti, Cambium, CRM, Skype ect.
Ihop, Weatherford, Texas
SERVER/ HOST/ TRAINER/ CASHIER May 15, 2010 - Sep 30, 2013
Greeting, Ushering, Answering phones, serving meals and training other employees Greeted guests Assigned patrons to tables suitable, provided them with menus according to rotation so that servers receive an appropriate number of seatings.
Spoke with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation. Answered telephone calls and respond to inquiries or transfer calls. Collect payments from customers.
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
Prepared checks that itemize and total meal costs and sales taxes. Took orders from patrons for food or beverages.
Trained coworkers in food preparation, and in service, sanitation, and safety procedures.
Texas Opry, Weatherford, Texas
OFFICE AND PROMOTIONS MANAGER Sep 08, 2009 - Mar 09, 2010
Running the Front Desk, Booking, Ticket Sales, All Promotions and Public Relations Planed and prepared advertising and promotional material to increase sales Answered telephones, directed calls, and took messages Sold or collected admission tickets, passes, or facility memberships from patrons at entertainment events. Kept track of the seating charts for large performances Scheduled promotional or performance engagements for clients. Negotiated with managers, promoters, and other persons regarding clients' contractual rights and obligations. Collected fees, commissions, or other payments, according to contract terms. Developed contacts with individuals and organizations, and apply effective strategies and techniques to ensure their clients' success.
Negotiated with managers, promoters, and other persons regarding clients' contractual rights and obligations.
Black Tooth U.S. Manegment, Arlington, Texas
PROMOTIONS MANAGER Feb 06, 2008 - Aug 18, 2009
All Promotions and Public Relations, Booking, Checks or payments, coordinating Road Tours and Performances. Collected fees, commissions, or other payments, according to contract terms. Conferred with clients to develop strategies for their careers, and to explain actions taken on their behalf. Developed contacts with individuals and organizations, and applied effective strategies and techniques to ensure their clients' success.
Scheduled promotional or performance engagements for artists. Negotiated with managers, promoters, and other persons regarding clients' contractual rights and obligations.
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