Customer Service, Administrative Assistant, Clerical, Data Entry

Anthony Ramirez

*** ******** **., **** */Houston, Texas 77013

713-***-**** *******.*********@*****.***

Objective

To attain employment with a company that will afford the opportunity to utilize my experience and skills, while allowing growth, achievement and advancement.

Qualifications Profile

A professional, dependable, reliable, analytical and detail-oriented professional with over 8 years Office Support/Administrative Assistant experience.

Demonstrated ability to multi-task responsibilities and follow/interpret procedures, take initiative, and can adapt to various work environments.

Proven track record of accurately maintaining detailed records, generating reports and equally successful in both team and self-directed settings.

Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and workflow efficiency, and achieve organizational objectives.

Excellent interpersonal, customer service and organizational skills with the ability to collaborate with colleagues, clients, and customers, as well as completing tasks independently.

Quickly learn and master new technology and proficient in a range of computer office and operating systems.

Professional Experience

BAC Products Inc. December 2015 - December 2015

Contractor (Desktop Support)

Assessed customer’s needs and issues and/or problems providing support by restoring laptops and pcs to operational peak. Removed unwanted software and installed freeware malware and utility applications while providing support where required and following up on services rendered.

BAC Products Inc. October 2014 - October 2014

Contractor (Warehouse Helper)

Performed general warehouse duties of which included unloading, labeling, storing, organizing new materials, and inventory control. Communicate and cooperate with supervisors and coworkers to assist in of pulling orders and assist with the delivery and unloading of materials. Light janitorial duties as required.

Administaff\Tornado Machinery Company L.L.C. August 2009 - December 2009

Office Clerk

Provided office support by answering and directing phones calls, organize and indexing files. Faxing orders or supply/parts request to manufacturers. Assist customers with requests/inquiries if possible, of which included processing and checking order status.

Shop Helper

Provide assistance to the shop mechanic in repairing and refurbishing of sheet metal machinery by disassembling/reassembling and cleaning/replacing component parts of machinery, de-burring and polishing parts. Perform janitorial duties as required to insure the safety of the work area.

The PCI Group (Greensport) December 2008 - MAY 2009

Warehouse Helper

Primary responsibilities were to provide support to forklift operators and operate forklifts when needed to load and unload materials from trailers, rail and box cars. Processing and pull orders as needed by identifying specific inventory and assessing the appropriate forklift model to use. Prep staging area with tools, supplies and materials as required. Complete inventory control requests. Perform janitorial duties as required to insure the safety of the work area.

Marque Learning Center February 2007 - October 2008

Administrative Clerk

Responsibilities consisted of data entry, record keeping, documentation production/implementation, and PC support. Other duties were providing feedback to improve the efficiency of daily office operations, procedures and improve processes.

Identified areas for improvement in policies and procedures for front office, back office and delivered strategic recommendations to senior management on key issues.

Instrumental in creating documents and spreadsheets as needed and on demand to meet the needs of the business and its customers.

Structured and maintained electronic file system and archiving.

Icon Consultants\Lyondell Chemical Company December 2004 - August 2006

IT Security Administrative Analyst

Processes requests for and administer security access to network, system, application, and data resources. Provide first level support to users and other IT support groups for access related issues and problems.

Millennium Chemicals a Lyondell Company (Project)

Successfully refined and improved the process and documentation in regards to user account creation and modification of which increased efficiency while condensing the length of time a user has to wait for an ID or additional security access to be applied to their network ID.

Inform/educate the approver and/or requester of the access rights that are granted with specific security groups being requested, which reduced the risk of granting unnecessary access.

Created documentation for 90 Day Logon process which included procedures on how to use the tools available to query domain controllers, output/format report, and templates for email communication.

Element Services\ Hewlett Packard February 2003 - November 2004

ITO Support Specialist I

Provided technical support to users and other IT support groups for security access related issues and problems. Processed request for security access to various IT resources of which included administration of network, system, application, and data.

Revised training documents and procedures. Also assisted in training and mentoring of new hires.

Member of the Hydra Swat Team. Project goals where to migrate all users to an exchange 2003 platform with an active directory domain account. Provide technical support to users and troubleshooting issues/problems related to migration script failures and post migration problems related to network, data, and application access.

Member of the File Service Level I program involved processing request for personal and group hard drive space for business use on HP file servers. Trouble shooting issues with server connectivity and access to data on servers. Perform preventative maintenance on assigned servers to ensure server stability and available disk space. Responsible for reporting and escalating any server issues or problems to upper level server support groups.

Duke Energy Trading & Marketing LLC January 2002 - August 2002

Associate IT Administration & Support Analyst

Primary duties were to handle all administrative requests for security access to network, data, and applications using the tools and resources provided. Provide Level one support to users and other IT groups in trouble shooting issues or problems pertaining to security access.

Duke Energy Trading & Marketing LLC March 1998 - December 2002

Administrative Specialist

Position required serving multiple roles within the Contract Administration department, skillfully managing a wide-range of department tasks. These roles included Common Company System Administrator, supervision of file clerks, and Administrative Assistant.

Successfully and to the satisfaction of management completed the Common Company system (CCS) data entry project. This included the entry of all customer data, verifying accuracy by calling multiple customers, and consolidating data to ensure integrity.

Managed a three person file clerk crew assigning daily workload managing and resolving disputes while ensuring productivity, accuracy, and efficiency of work.

Duke Energy Trading & Marketing LLC June 1996 - February 1998

HR File Clerk

Primary responsibility was to serve as the Human Resources department File Clerk, performing daily workload and additional assignments and/or projects given as necessary. Secondary role included assisting HR department heads with various administrative tasks on an as needed basis.

Entrusted with the delivery of confidential company documents with sensitive information pertaining company earnings, and employee business itineraries and bonus letters.

Responsible processing building and garage access for new hires and updating and maintaining employee information database.

Educational Background

Sam Houston High School – Houston, TX (Diploma)

References

Available upon request.

Contact this candidate