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Customer Service Data Entry

Location:
Boston, MA
Posted:
July 16, 2016

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Resume:

SUMMARY

IT Professional, strong team player with exceptional work ethics, Bilingual with computer networking, database, software and hardware troubleshooting.

EXPERIENCE

V- Tron Electronics Corporation So. Attleboro, MA 2015-Present

Technician ll

Resposable for measuring cable reference, cable and wire length tolerance metric system .

Work with Crimp Presses, Stripper Crimpers, Test equipment, Miscellaneous equipment, fiber optic.

Quality and information technology and Quality Control area and familiarization with ISO 9001 Certification.

Crimpink,treatment, pluggind Aid, check crimp height & pull test MFG spec.

Demostrate previous experience in the inspection of electro-mechanical devices, wire harnesses and cable

Assemblies. Requires knowledge of tooling and equipment used in the process and ability to comprehend detailed written work instructions.

Work in manufacturing electronics,medical, military and industrial with wire harnesses built to exact specification, molded cable assemblies, box build/electro-mechanical, discrete multi conductort signal and power cables,flut ribbon, coaxial fiber optic assemblies.

Familiarization with IPC/ WHMA-A620 workmanship Standards very helpful.

Assembling and Soldering PC Board.

Assembling different wire termination of modular connector (RJ type) class 1,2,3.

Ability to perform any task under the microscope.

Joslin Diabetic Center Boston, MA 2015 - 2015

System support specialist

●System backup

●Adding and removing machines from domain server

●Printer installation

●End user troubleshooting

●Laptop computrace, VPN and Encryption setup

●HIPPA Compliance training

Tracer Technologies Somerville, MA 2012 - 2014

Technician

●Weld battery parts using a Raytheon Precision laser

●Work with lithium to assemble parts of batteries

●Fill liquid lithium into batteries

●Cut carbon sheets into different models

●Ability to use hand tools, power tools, and measuring equipment

●Experience working in a cell-assembly production line.

●Must have the ability to multitask and work under pressure to meet deadlines and work independently with minimal supervision.

AB Note West Roxbury, MA 2010-2011 Coordinator/Supervisor - Lamination Department

●Responsible for reviewing job orders in the Lamination Department that include: license, security and credit cards

●Assign jobs to team members and then enter job order information into a database system

●Trouble shoot issues that may arise with the lamination machines being used, and set up standard equipment.

●Test the final products to be sure they are completed correctly, working knowledge of manufacturing assembly.

●Coordinate /leadership experience in manufacturing environment

.

A 123 Systems Watertown, MA 2008 - 2009

Technician

●Assembled and tested batteries for hybrid vehicles with nanophosphate which delivers high power.

●Worked with laser machines, winding and soldering to assemble batteries and set up standard equipment.

●Worked with engineers in a laboratory and dry room testing high energy capacity model batteries.

●Ability to perform electrical testing, to read and interpret mechanical drawing.

Electrochem Canton, MA 2003 - 2008

Team Coordinator / Technician

●Operated slitter machines, Sheeter machine and flexible machines, and ability to use hand tools, and measuring equipment, Experience working in a cell –assembly production line, multitask and work under pressure

●Coordinate and provide technical, quality and production leadership to support process improvement initiatives to reduce cycle time, improve inventory turns and reduce manufacturing losses.

●Set up standard test equipment and troubleshooting.

●Welding and soldering parts for Assemble batteries.

●Ability to read and interpret mechanical drawing and working with engineers to conduct experiment.

●In charge of production control within the carbon room and work independently with minimal supervision.

●Responsible for assigning tasks to team members

●Ensured production was complete and running, set up standard test equipment.

●Reported numbers of task completed by team to Manager

●Worked with fabrication of Lithium batteries in a special project for NASA, and special batteries. Made batteries for F-18 combat jets, laptop batteries and undersea perforation equipment.

L S G Sky Chef Boston, MA 1998-2002

Passenger service Agen tCoordinator

Provides domestic and international flights at Logan Airport with the necessary supplies for Airlines customers Service., (equipment, food, drinks, ect).

Wells Fargo Inc.( Island Finance) Ponce, PR 1988-1997

Branch office Representative II.

Responsible for the collection of accounts in areas by telephone or personal visit, as needed.

Provide orientation to the customers about the importance of keeping payments up to date.

Analyzed different cases and made decisions listen to the customer with payment problems and establish solutions that are satisfactory both to the customer and the company refer special cases to another level.

Specialist with account in collection department ., Worked with past-due accounts 30, 60, 90, 120 and more in delinquency balances to fixed on time.

Worked with different type of product, Credit Card, personal loan, Home equity loan, and financing equipment.

Prime Computer System Ponce, PR 1987-1988

Technician I .

Assembling computer part in board sert and cabling with blue prints and or sketches.

Experience with soldering PC Boards with electronic parts.

Working in production line and card test room.

Testing and rework Pc Board.

Assembling part of the CPU board of a prime minicomputer.

Welding in PC board from cables, components, memories, with the use of maps blue print or leaser beams.

Soldering.

StorageTek of Technologies Ponce,PR 1985-1987

Technician1.

Computer parts assembler and testing.

Making inventories looking for production goals, making test with other products.

Assembling and testing printed circuit boards.

Card Test Area, Testing different kinds of temp in the Pc Board.

Soldering PC boards with electronics parts and setup standard test equipment.

I worked in the department of production control with data entry system with the A.T.S System.

Reporting production and daily activity to the headquarter in Louisville, Colorado United State with manufacturing facilities in Ponce,PR.

SKILLS & ABILITIES

Networking

●TCP/IP & LAN/WAN Protocols

●Network Technology

●Network Development

●GUI Application

Operating Systems

●Windows 2000/7

●Windows Server 2003

●Linux

Hardware

●Assemble/disassemble PC’s

●Install, configure, troubleshoot and repair

●Installation, testing and troubleshooting of cabling

Software

●Microsoft Word, Excel, PowerPoint, Access, Outlook, Publisher, Visio

●Adobe Photoshop

●Install, configure and troubleshoot

Technical Support/Customer Service

●Troubleshoot hardware/software

●Troubleshoot network connectivity

●Software installation support

●Remote Access

●Documentation

Development

●SQL database

General

●Strong written and oral communication skills

●Team building

●High level customer service

●Problem Solving

●Reliable

●Leadership/Management

●Fluency in Spanish

●Skilled in data entry

●Completed White Belt training

●Assemble/wire various robotic system from schematics, cad drawings and verbal instuctions.

●Experience with soldering PC boards with electronics parts testing, modifying, assembling prototype boardset.

EDUCATION

2012 – 2014 ITT Technical Institute Norwood, Massachusetts

Bachelor of Science Degree in Information Technology – Information Systems Security

●Graduated: March, 2014

●Recipient of Perfect Attendance Awards

●Awaiting Comp Tia A+ certification exam (Completed coursework)

●Certificate in the Information Systems Security. (Honors)

2009 – 2011 ITT Technical Institute Norwood, Massachusetts

Associate Degree in Applied Science- Computer Network Systems

●Graduted: September 2011

REFERENCE

Jose Miguel Guerrero Tel: 617-***-****

System Engineer

Luigi Agostini Tel: 857-***-****

System Administration

Susan Czepiel Tel: 781-***-****

Director of Career Services



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