Customer Service Desktop Support

RANDY INGLEFIELD

*** *. ***** **., *********, MD 21201

443-***-****

********@*****.***

DESKTOP SUPPORT TECHNICIAN

CompTIA A+ Certified

CORE COMPETENCIES:

PC hardware and software

Windows 7, 10 (some XP)

MS Office 2010

LAN

Wireless configuration

Customer service

STRENGTHS:

Ability to troubleshoot, diagnose, and resolve with attention to detail

Organization and prioritizing

Effective listening and teamwork skills

Quick grasp of new concepts

Strong verbal and personal communication skills

Highly motivated problem-solver

EDUCATION:

A.A. degree Magna Cum Laude, 2015

CompTIA Certification A+ 2016 (900 level)

University of Advancing Technology (Tempe, AZ) -- 2 yrs. video game design; realized that my interests were in straight technology and did not finish degree.

H.S. Diploma with honors

PROFESSIONAL EXPERIENCE:

Troubleshooting, repairing, and maintaining computers for myself, friends and family including but not limited to anti-virus setup, wifi setup, browser options setup, general upkeep (e.g. defrag and updates), hardware replacement, and software installation.

CUSTOMER SERVICE EXPERIENCE:

Grauls Market -- cashier 2 yrs

Barcs Animal Shelter -- 1 yr

REFERENCES:

Eric Ward, Professor of Information Technology *****@******.***

Rachel Edwards, Supervisor at BARCS animal shelter (previous supervisor)

410-***-****

Tyler Lartonoix, Lead Developer, Gravitational Marketing (previous colleague) *****@*********.***

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