Customer Service Manager

James Wright

*** *. ******** ****** ***********, Ohio 45601 734-***-**** **********@*****.***

Objective

To obtain a position of high growth.

Profile

Motivated, personable business professional. Diplomatic and tactful with professionals and non professionals at all levels.

Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports. Flexible

and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily

transcend cultural differences. Thrive in deadline driven environments. Excellent team building skills.

Skills Summary

Project Management Computer Savvy

Report Preparation Customer Service

Written Correspondence Scheduling

General Office Skills

.

Employment History

06/13 – 05/14 Inside & Out Services, Inc. – Livonia, MI., General Manager of a Carpet, Hard Surface, Flooring and

more business. Managed, organized, and ran daily operations of office; maintained and inputted all

busi

ness transactions, deposits, receipts, etc. into QuickBooks and filing system. Did most of billing to our

customers, handled all inquiries pertaining to A/R and A/P. Received calls and helped with scheduling

for carpet installs, paints, etc. Worked closely with owner to assist in offering fresh ideas and opinions

to

help the business grow financially and run more efficiently and cost effective.

5/05 – 12/08 Johnson Controls, Inc. – Rockwood Plant, Shipping / Receiving

Supervisor, oversee daily duties and responsibilities of 2nd shift material

Handlers, responsible for keeping material handlers trained and up to

date on jobs and/or new responsibilities in the department, maintaining

material handlers’ work hours in KRONOS, closely collaborate with

switcher about what trailers are in yard or in the docks, utilize good

communication skills with material handlers and other supervisors, able

to make necessary decisions in the best interest of the plant.

4/01 – 5/05 Johnson Controls, Inc. Rockwood Plant, Shipping / Receiving

Coordinator, received all inbound product and freight, received and

signed all bills of lading for out going material, utilized good

communication skills with all suppliers and carriers, assumed

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James Wright

150 S. Mulberry Street Chillicothe, Ohio 45601 734-***-**** **********@*****.***

responsibilities of Shipping / Receiving supervisor in his absence, utilized

all computer skills necessary to accomplish goals set by the immediate

supervisor and above.

11/00 – 4/01 Johnson Controls, Inc. – Taylor Plant, Maintenance Coordinator,

maintained all work orders and purchase orders for Maintenance

department, data entry into MP2, Exel, Access, and Paradox applications.

8/99 – 11/00 Johnson Controls, Inc. – Taylor Plant, Kelly Services, Temporary

Maintenance Coordinator. See duties listed above.

.

Education

9/84 – 12/86 University of Toledo – Toledo, OH.

Majored in Electrical/ Electronics engineering.

2/87 – 6/95 U.S. Army Reserves & Ohio Army National Guard

Special security clearance in radio and communications.

3/91 Hazardous Material Technician Certification,

12/89 Emergency Medical Technician Certification, State of Ohio

9/89 – 11/89 Ohio Fire Academy – Reynoldsburg, OH.

State of Ohio Firefighting Certification, Journeyman Firefighter

References

Mike Patnaude Ray Ouillette Asst. Fire Chief Steve Gallagher

Lincoln Park, MI. Canton, MI. Chillicothe, OH.

Personal friend Inside & Out Services Personal friend

General laborer Business Owner Asst. Fire Chief of C.F.D.

313-***-**** 313-***-**** 740-***-****

Stan McGee Jose Rodriguez Fr. John Hedges

Dundee, MI. Northwood, OH. New Boston, MI.

Family friend Supervisor Parish Pastor

General laborer Materials Manager Roman Catholic Priest

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James Wright

150 S. Mulberry Street Chillicothe, Ohio 45601 734-***-**** **********@*****.***

734-***-**** 734-***-**** 734-***-****

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