Sap Security
Resume:
Jeffrey Lane Kirk
Raleigh, NC 27615
*********@*****.***
https://www.linkedin.com/in/jeffrey-lane-kirk-7961aa3
EDUCATION
Wake Technical Community College Raleigh, NC Associate of Applied Science in Information Systems Security December 2014
Associate in Data Storage and Virtualization May 2016
University of North Carolina of Charlotte Charlotte, NC
Bachelor of Science in Criminal Justice May 1994
SAP America
ADM 365 and BI 365 November 2007
TECHNICAL SKILLS
SAP R/3 Release: 4.6B, 4.6C, 4.70, 6.0 Virsa/GRC
SAP Profile Generator Oblix (Front End Portal)
SAP Marketplace Firefighter
SAP Time Entry Support IT Audit
OnTap: 8.4 Longboard, 8.3 Full Steam Remedy
VMWare Clarify
PROFESSIONAL EXPERIENCE and RESPONSIBILITIES
NetApp – Co-Op Data Storage Support 5/15 - current
Communicate with internal customers, peers, and managers regarding day-to-day operations and provide project updates
Perform basic maintenance and break/fix tasks under the direct supervision of a more experienced Data on Tap Administrator.
Installation and deployment of new equipment including but not limited to: NetApp storage, multi-vendor servers/compute, networking, and virtualization.
Work in an automated environment working system and user generated tickets.
Troubleshoot multiple issues including: Nate hosts (automation test plan files), C-mode, HA connectivity, basic client issues, and other physical and virtual issues within an automated environment.
Install OnTap using automated scripts
Manage equipment tracking (e.g. racking, decommissioning, database update/tracking etc.).
NetApp Filers: Series FAS8080, 8000; FAS2500; FAS6200, FAS3200, FAS2200
Rack equipment and adhere to strict quality standards.
Cable NetApp clusters to best practices.
ATT – CO-OP- Business Managed Internet and VOIP Customer Support 10/12-5/15
Receive and or place telephone calls which are non-routine and require deviation from standard screens, scripts, and procedures to handle any all aspects of customer accounts. Including solicitation, inquiries, problem resolution; resolve more complex customer inquiries, complaints, escalations, and billing questions
Cultivate and maintain on going customer relationships, handle situations which may require adaptation of response or extensive research for customer issue resolution and response
Answer inquiries, resolve problems, promote and sell products and services, and or confirm sales, requiring extensive knowledge of company products and services
Identify/suggest resolution and/or promote alternative products or services or process improvements
Team Lead of 20 employees.
FERGUSON ENTERPRISES - SAP Security and Purchasing Support 11/08 to 2/10
● Tier 1/2/3 Support for SAP IM functions including IDOCs and XI interface
Created, edited and published troubleshooting and training documents
Generalist support for FI,CO,SD,BI/BW
Security administration end user provisioning for SAP, AD and Exchange
Worked with security issues on a daily basis as they are reported via the helpdesk
TESORO COMPANIES, INC.- SAP Security Consultant 4/07 to 7/08
oWorked with business users and auditors to facilitate analysis, design and construction of custom SAP roles, user groups and menus.
Risk assessment of current and future authorizations problems and development.
Used PFCG (Profile Generator) to create, modify and customize Activity Groups, Authorizations, Transactions, Roles, Virsa and Authorization Profiles.
Point of Contact for SOD issues. Work closely with compliance when SOD issues
Assisted with interview process to build internal SAP Support teams
Responsible for implementing SAP security and authorizations, user administration (SU01, SUIM), central user administration (CUA), structural authorizations, involved in SOX activities
Team Lead of 5 employees.
T-MOBILE - SAP Security 12/05 to 4/07
Worked with business users and auditors to facilitate analysis, design and construction of custom SAP roles, user groups and menus.
Responsible for implementing SAP security and authorizations, user administration (SU01, SUIM), central user administration (CUA), structural authorizations, involved in SOX activities. Point of Contact for SOD issues. Work closely with compliance when SOD issues arise.
Managed team of 3 – 6 consultants.
Used Profile Generator to create, modify and customize Activity Groups, Authorizations, Transactions, Roles, and Authorization Profiles.
CITY OF SAN ANTONIO - SAP Security Administrator 4/04 to 5/05
Used dProfile Generator to create, modify and customize Activity Groups, Authorizations, Transactions, Roles, and Authorization Profiles in SAP 4.7.
Supported users in SAP with various functional issues, primarily in the FI/CO/HR/MM modules from a security aspect.
Responsible for implementing SAP security and authorizations in new SAP landscape
Transporting STMS, SE10, changes across the Dev and QA systems
DEPARTMENT OF TRANSPORTATION VIA COMPUTERNET RESOURCE GROUP
3/03 to 3/04 SAP Functional Analyst in Time Entry and CATS
Provided assistance in the post-go live support of the SAP R/3 software systems.
Assisted the Time Entry (CATS) teams support the organization.
Answered help desk calls, investigated and resolved unforeseen system issues that arise, documenting results of the corrective actions taken, and other miscellaneous post implementation support activities.
Assisted in resolving security issues within Time Entry.
Tested new transactions as well as changes made by developers.
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