Technician Service

Louis V. Davis

* **** **., ***********, ** *****

609-***-**** Cell 609-***-**** Home

*****@*****.***

Skills:

10+ years of experience in the IT Field.

Excellent at working independently or in team environment

Ability to read and understand instructions, information as presented in writing.

Able to multi task and take on other duties as assigned.

Good writing and communications skills.

Computer Skills:

Imaging and refreshing Laptops, Pc’s, for Internal and remote users.

Transferring data and PST files of user to new laptop or desktop pc.

Mapping printers and share drives to user machine. Update printer drivers where needed.

Outlook configuration

Hardware services, repairs & replace parts on desktops, workstations & laptops (Dell, HP, IBM). System upgrades where needed, printer & webcam installs. Trouble shooting where needed.

Wireless network and router configuration. Trouble shoots connectivity problems.

OS & software installs. Software diagnostics for MS office, internet explorer, Outlook & windows update.

Customer care, support & technical training for end user support. Use of layman terms for users

Of all abilities.

Work Experience Oct 2015 – March 2016

Insight Global/CompuCom/Contractor

Laptop & Desktop Refresh Project

Refresh project for Bristol Myers Squibb in Hopewell NJ. Preparing and imaging laptops

And desktops for internal and remote users. Transfer of employee’s data and PST files from old laptop

Or desktop to new laptop or desktop. Installing updated drivers for network printers and some minor installs of local printers. Install of applications for remote users where needed. Perform disk wipes of Pc’s for Inventory control management and for removal from inventory. Perform IMAC’s and desktop support as needed.

Work Experience March 2015 – July 2015

Randstad Technologies/ Contractor

Windows 7 Desktop Support

Tier 3 windows 7 Support for Subaru of America Corp. Responsibilities included are handling calls from helpdesk, assist in resolving issues with software applications or hardware issues for the end user or client. Creating and finishing tickets using Trax system to log and update tickets with all pertinent information as needed. Laptop or desktop builds for end users or new hires, creating profiles and adding admin rights as well as installing software applications per instructions. Also using active directory to make sure new hires are added to AD, changing or resetting passwords, disabling accounts for machines no longer in use and putting users and new hires in their proper OU. Uses of Altiris to make sure computer builds are communicating once they are completed and for checking license software. Also responsible for mapping of network drives and printers to users machines.

Work Experience

Guide IT/ Contractor Dec 2014 – Feb 2015

Windows 7 Deployment Technician

Refresh computers from XP to Windows 7 operating systems for remote users of AIG

Corporation located in various regions of the country. Responsible for windows 7 laptop builds utilizing LANDesk to verify existing system software on current laptop to be updated and installed on new

Windows 7 laptops. Examples of software are (CA View, Client builder, Avaya, Right fax, LuminX). Assist

In troubleshooting software issues and configuration problems. Complete require documentation of

Installs and document for quality assurance. Schedule and confirm appointments directly with end users. Research hardware and software literature to keep abreast of new product/service developments. Staging, imaging and build of laptops for end users.

Work Experience: June2014 – August 2014

Brooksource Inc. / Contractor

Windows 7 migration Technician

Technician supporting windows 7 migration for Cooper Hospital. Responsible for new pc installs, backing up user data if needed, backing up outlook files, renaming pc and adding pc to domain. Also checking user applications and adding applications as needed (i.e. Office 2010, Imprivata) Re-installing network printer or local printer to new machine and making sure applications can print. Desktop support for end-users where needed. Assist with inventory and configuring networks on both client and server side.

Work Experience: Nov 2013 – June2014 Computech Corp/Contractor

CE Field service Technician:

CE Field service Technician representing NCR (National cash registers) in deploying services to

The retail and food industry which includes Wal-Mart, Home Depot, Acme, Starbucks, Red

Lobster, longhorn and numerous others. Services include servicing and repairing retail

Terminals, debit card readers, receipt printers, hand scanners, manager workstation, printers

And servers. Replacing hard drives, power supplies, and touchscreens as needed. Re-imaging hard drives or terminals as needed.

Work Experience: March 2013 – June2013

CompuCom Systems/ITWS Contractor

Field service Technician:

Field Service Technician for HP Photosmart, servicing Walmart Photo centers in North, Central

And South Jersey as well as parts of Delaware. Break/Fix performed on HP equipment including

Ordering of parts, replacement of parts, installing new master and secondary input stations if

Needed, servicing PM2000eprinter, Z3200 Poster Printer and 6015 laser printer. Perform

System software upgrades and firmware upgrades where needed. Documentation of parts

Removed and tracking numbers used for shipping defective and unused parts thru UPS.

Work Experience:

CompuCom Systems/ITWS Contractor Sept 2012 – Feb 2013

Field Service Technician:

Field Service Technician for Aero 34 project for State Farm Agencies thru CompuCom.

Replacing all Windows XP desktops with Windows 7 desktops, replacing HP printer models 8000

And 8500 with new models 8100 and 8600. Replacing UPS model 1050SLT with newer UPS model 1500. Server ML310 replacement with NAS C200 device including configuring and replication of existing server in State farm Offices. Documentation of inventory removed and installed and scheduling pick up by Fed Ex. Communication with Tech support regarding changes in operating procedures, software fixes for HP utilities and hardware fixes for computer components.

Insight Global/CompuCom Phila Pa Feb 2012 – June 2012

Field Service Technician:

Field service technician for Aero 31 project for CompuCom thru Insight Global agency. Handling

Project for State Farm Agencies thru out Philadelphia region. Responsible for replacing laptops,

All in one printers and laser jet network printers. Taking inventory and documenting existing workstations, all in ones & any existing or additional network printers. Install new network printer with new printer info structure. Install laptops, configure to show new network printer settings, and migrate all backup data to new laptop. Install new AIO as needed if replacing older model or as stand-alone. Documenting all removed inventory and installed inventory and using

Website inventory to schedule Fed Ex pick up.

Self Employed Dec 2008 – June 2011

PC Technician

Servicing clients thru referrals from friends and contacts thru-out Delaware valley. Computer services included home network setups, upgrades of existing systems, new system builds, fresh install or upgrade of operating systems. Servicing laptops by installing memory, mini wireless card, replacing keyboard and replacing hard drive.

CompuCom Systems, Paulsboro NJ Feb 2003 – Dec 2008

Config Tech II-HP Demo Project

Responsible for tracking & recording modifications of HP desktops, workstations, laptops.

Replacing or removing essential hardware needed for configuration at customer request.

Ordering of parts not present or misplaced needed to bring equipment to factory specs.

Imaging and decompression of software applications on new orders @client’s request.

Education:

Academy of Computers – Willingboro NJ

Burlington County College – Pemberton NJ

Contact this candidate