Customer Service Data Entry

Valerie Parker

Brooklyn, NY *****

acvoul@r.postjobfree.com - 347-***-****

15+ years effective experience as a Customer Service/Call center representative/ Assistant Supervisor in Transfer Operations area.

Supervised a staff of 15

Well versed in identifying customer needs and able to offer a solution quickly Expert in using the company database software for data entry purposes Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Demonstrated ability to log all notes and follow up information accurately Organized and detail-oriented; knack for understanding procedures and logistics. Strong skills in time management, prioritizing tasks, and meeting deadlines. Answer telephone hotline and computer inquiries

Assisted customers over the phone regarding copies of certificates, billing and adjustments to their accounts..

WORK EXPERIENCE

JFK Airport GSI - Queens, NY - February 2015 to Present Scan departing baggage in manual encoder room.

Customer Service Representative/ Assistant Supervisor Depository Trust & Clearing Corporation - New York, NY - October 1986 to March 2014 EDUCATION

High School Diploma

Prospect Heights High School - Brooklyn, NY

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