Customer Service Management

Lamont Evans

Summary

Multi-Unit Restaurant-Field Trainer with 18 + years of experience in working in a Fast-Food Restaurant setting. Skills

Dependable independent worker

Strong work ethic

Manage Multi-crews

Customer service skills

Budgeting and forecasting

Managing large inventory

Scheduling

Ordering

Accomplishments

Played a big part of 12 new unit openings:

Assisted the Market Leader by offering my management guidance where needed. Successful in producing positive outcomes for 15 troubled business units by obtaining higher quality employees, training and developing a positive work place for all crew and management, focusing on product availability, emphasizing on customer service and the speed in which the service is engaged, positively increasing sales and profits within six months in each unit under my guidance, assisted Market Leader in developing systems of organization and day-to-day activities in a restaurant.

Field Trainer of all Management in the Fort Worth Area Part of a Team of Six that Traveled to London, England to training New Owners of the Brand to operate a successful Restaurant Unit

Highest sales increase in the market, 1999, 2002, and 2004,2009,2012 responsible for training all new Shift Managers,Assistant Managers,Store Managers Franchise Owners. Achievement of Star Excellence in two restaurants under my management, 1997, 1998, 2004, 2008 Experience

Multi-Unit Restaurant-Field Trainer

June 1996 to Current

Church's Chicken - Fort Worth, TX

General Restaurant Manager, Church's Chicken 1996 – Current: Responsible for the day-to-day operations of the restaurant: Ensure the success of all provisions as instructed by the corporate office and Market Leader. Maintain store inventory, banking and administrative responsibilities for daily operations. Analyzing statements for profits and losses:

Budgeting and forecasting weekly and monthly sale plans. Maintain minor company standard equipment.

Interviewing and hiring of all hourly employees.

Training and ensuring high quality product and customer service to each guest. Counseling and mediating all troubled employee situations. Termination of an employee due to non-standard or policy violation: Education and Training

High School Diploma

1996 - Texas Community Junior College, Arlington, Texas 1995 - Mountain View Community College, Dallas, Texas 1206 Oakbluff Dr., Lancaster TX 75146

Cell: 469-***-**** - *************@*****.***