Customer Service Sales

Kevin Clark

**** ****** ***** ***** *****, Houston, Texas 77070

Phone: 832-***-****

E-mail: ***************@*****.***

Skill Sets:

Bilingual (English/Spanish)

Customer Service

Inside Sales (B2B)

Administrative/Business Development

Payroll Clerk

Payroll Analyst/PeopleSoft/Oracle

Payroll Tax Analysis

VMS Application Operations

Payroll Processor

MS Office (Word/Excel/Outlook)

Data Entry Operations

Governmental Human Services

Typing: 68 wpm/16,600 ksph

Recruiter/Sourcer/Staffing Specialist

Human Resources Assistant

Customer Services

Business Development

EXPERIENCE:

[February 18, 2013 – June 24, 2016]

Burnett Specialists (Houston, Texas) – BILINGUAL PAYROLL ANALYST

Served as a bilingual payroll specialist using the PeopleSoft application, fielding inbound phone calls regarding analysis and inquiries related to employee payroll checks including: payroll garnishment analysis, payroll tax analysis and filings, and changes of direct deposit information. Duties also include responding to DOT (Dept. of Transportation) inquiries and fulfilling requests for employee earnings statements and paycard/per diem card issuance.

[July 5, 2012 - December 7, 2012]

Pinnacle Technical Resources – (Dallas, Texas) - BILINGUAL CUSTOMER SERVICE

Handled inbound and outbound customer service inquiries in both English and Spanish, providing information regarding payment options and arrangements, as well as disclosed process of dispute information to citizens who have received citations for red light and parking violations in the cities of Dallas, Garland and Rowlett, Texas. Completed court package mailing processes for the cities of Garland and Rowlett.

[January 24, 2011 - December 17, 2011]

Insurance Overload Services – (Dallas, Texas) - RECRUITMENT MANAGER/VMS

Increased company revenue by sourcing new applicants using mainstream job applicant tracking systems (Staff Suite), mass e-mail and social media broadcasts. Included details regarding open insurance-oriented opportunities and the application process, pre-screening applications, and contacting applicants for registration and submission. Organized and streamlined the application process using a structured schedule via MS Outlook for appointments and pre-screening through company internal system. Initiated and monitored testing results via ProveIt and submitted qualified candidates through a variety of Vendor Management System (VMS) applications including: Ariba, Fieldglass, WAND, Beeline, Econometrix, IQ Navigator and Peoplefluent. Initiated background checks and drug screenings for candidates as part of the on boarding process.

[June 4, 2007 - October 2, 2011]

Veritix – (Dallas, Texas) – CUSTOMER SERVICE/HELP DESK ASSISTANT

Fielded inbound and performed outbound calls regarding inside sales for entertainment, sports and other public events in various U.S. venues, as well as handled sales of mobility and visually-impaired seating requests in both English and Spanish. Performed troubleshooting actions and handled inside sales with an option for use of the Flash Seats/E-ticketing system, resolving internal administrative and technical support account issues for end users.

[September 2004 – April 10, 2010]

Ultimate Staffing – (Dallas, Texas) - RECRUITER/PAYROLL/VMS SPECIALIST

Completed full-cycle recruitment functions by completing business-to-business warm and cold sales calls or e-mail communications, sourcing and submitting candidates for various open administrative, clerical and light industrial positions in the North Texas Area. Duties included: Interviewing, skills testing, completing on-boarding paperwork, drug testing and recordkeeping. Completed payroll processing submissions using the Staff Suite payroll system by receiving time worked for the prior week from 150+ field staff employees. Duties also included submitting candidates through Vendor Management System (VMS) Applications (i.e. – WAND, Beeline and Econometrix) to hiring managers for consideration to fill open positions.

EDUCATION:

[September 1992 - May 1993]

McLennan Community College – Waco, Texas

Major: Foreign Languages/Linguistics; Minor: Mathematics

[August 1988 – May 1992]

Mart High School – Graduate – Mart, Texas

Major: Spanish/Foreign Languages

REFERENCES AVAILABLE UPON REQUEST

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