Customer Service Manager

Tonya Richmond

***** ********** **. ******, ***** 77388

********@*******.*** 832-***-**** (Cell)

I have Ocean Import Logistics experience as a Customer Service Representative, 24 years of Manager Administrative/ Sales experience, as well as a clerical clerk in the medical field as my expertise with organization, time management, ability to prioritize work, problem- solving, coordination, multi-tasking, motivated, creative, and committed to producing quality results.

EXPERIENCE HIGHLIGHTS

UPS- Houston, TX 09/14 - Present

Import Customer Representative Logistics

Create all internal ocean import files

Manage daily/emails phone calls from customers and other office departments that pertain to ocean import shipments

Handle all special request from customers

Send all arrival notices to brokers for custom clearance

Input clearance on all customer shipments when given the 3461 clearance from the broker

Make sure all 7501 are in the system (Which are the Tariff charges, duties and taxes or any additional charges )

Process all invoices to insure all delivery charges, fuel, pre-pull, chassis charges or any special fees are billed to the customer correctly

Audit all shipment by pulling the TLI which will show all charges for the shipment

Communicate with the steamship line for arrival notices, pickup numbers and status of all shipments

(Example : Yang Ming, Evergreen, Kline)

Dispatch all shipments with local or over the road truckers

Process the proof of delivery into system

File all complete and delivered shipments

Adecco- Houston, TX 07/14 - 09/14

G& K Services- Houston, TX

Accounts payable clerk

Pay customer invoices

Monitor customer accounts for credit or delinquency

Maintain customer files for accuracy and audit ready Marmon Keystone- Houston, TX

Accounts payable clerk

Pay customer invoices

Monitor customer accounts for credit or delinquency

Maintain customer files for accuracy and audit ready All Phase Assistance Care- Houston, TX 04/14- (PRN) Administrative Clerk

Assist with patient appointments with doctors

Answers incoming calls

Update assigned bed status

Communicates with patient's family, physicians, and unit personnel and peers in an accurate, courteous, and professional manner

Assist with ordering equipment

FedEx Corporation - Irving, TX 10/89 - 04/14

Inside Sales Manager Admin -Blue Sky Region

FedEx Corporation - Houston, TX

Field Sales Manager Admin- Southwest Region

Operations Agent - IAHA Ramp -FedEx Freight

Customer Service Agent - FedEx Express Corporation Manager Administrative Support

Performed administrative support for three managers and thirty eight account executives, coordinate and manage multiple priorities and projects with a high level of professionalism and discretion

Performed executive-level administrative support in assisting the Director Admin on behalf of his/her absence within Inside Sales.

Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while sustaining strict confidentiality.

Demonstrated the ability to monitor sales team's performance by providing managers with daily, monthly, and weekly reports. Ensure districts are audit compliant by ensuring employee files are updated; budget reports reviewed and filed, Runzheimer,sales ticket events are recorded and allocated according to audit compliance

Demonstrated the ability to maintain and coordinate business travel and lodging plans, prepared expense reports, maintained three manager's calendars to ensure proficient coordination of scheduled appointments, district meetings, interviews, and conference calls Human Resources

Previous experience as a Customer Service Agent within FedEx Express Corporation

Traced packages and informed customer of internal and external disposition.

Assisted in employee scheduling

Performed administrative support for multiple managers with district meetings, interviews and conference calls

Coordinate service changes to customer service agents and couriers EDUCATION

Texas Southern University Houston, TX ITT Technical Institute Houston, TX Major - Business Administrative Major- Business Administrative August 1993 July 1990

SOFTWARE AND TECHNICAL SKILLS

Microsoft Office 2010 - Word, Excel, Power Point, Outlook, One note, Share point, Ten Key, E2K, Imagining, AMS,

FLCCONTINUING EDUCATION

Time Management: Planning and Prioritizing your time

Developing Excellent Time Management Habits

Express Yourself

Secrets to becoming a Star

Conflicts, Stress and Time Management

FEDEXAWARDS AND RECOGNITION

Outstanding Support for Blue Sky Region AE LTL Training FY13

Super Star Award for Outstanding Support FY12

Bravo Zulu for Above & Beyond Performance FY10 Southwest Region

Bravo Zulu Award for Generating the most sales Lead COMMUNITY INVOLVEMENT &ORGANIZATIONS

United Way - Annual FedEx Cares Day Volunteer

DFW Step Out Walk to Stop Diabetes

CRMBaptist Church - Marriage Ministry

REFERENCES

Upon request

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