Customer Service Rep
Resume:
PATRICIA KOWALIK
************@*****.***
*** ***** **, ******** ** 13203
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OBJECTIVES
To obtain a full time position where I am able to advance my knowledge and skills beyond my 14 year experience.
EXPERIENCE
St.Joseph’s Hospital
Patient Access Representative 04.30.2001 – 04.30.2015
Interviewed incoming patients by phone and collected all demographic and insurance information.
Ensured that all required data was collected and made patients aware of policies and procedures.
Entered information received by phone for admission into compute data base.
Verified insurance benefits and obtained authorization, referrals/pre-certifications when applicable.
Responsible for calling patients with expected co-payments due collecting payment information to help prep for their visit.
SKILLS
Knowledge and understanding with major insurers, such as Medicare, Medicaid, HMO.
Experience with multi-line telephone systems.
Understanding in the use of personal computer & business related applications such as Eclipsys & Epic systems.
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