Project Manager Technical Support
Resume:
ANUJA SHAH
acvopf@r.postjobfree.com
SOMERVILLE, MA 02143
SKILLS & AWARDS
iOS and Android Mobile App Production • Digital Advertising • Adobe DPS • Photoshop • HTML5 • JIRA • Confluence • iMovie MS Project • Keynote • Salesforce • Basecamp • Microsoft Office Suite • Keynote • Windows and Mac OS • Agile SCRUM 2012 MEDIA VANGUARD AWARD, BEST iPAD PRODUCTION STUDIO, THE STUDIO at CONDÉ NAST Ad Age created an entirely new award category in order to recognize a body of work for which I was the sole Producer. 2011 BUSINESS INSIDER’S MOST INNOVATIVE TABLET CAMPAIGNS OF 2011, THE STUDIO at CONDÉ NAST Produced #8 of the "10 Most innovative tablet campaigns of 2011," the first shakeable ad created using Adobe DPS EXPERIENCE
SENIOR SERVICE DELIVERY MANAGER at MODO LABS CAMBRIDGE, MA JUN. 2015 - PRESENT Modo Labs’ lagship product, Kurogo, enables anyone to quickly and easily create and manage mobile websites and native apps.
● Managed up to half of all domestic and international client accounts at any given time; performed configuration and site setup tasks as well as direct troubleshooting, support, and remote client training
● Created internal processes and product-specific documentation in the form of written articles as well as video tutorials
● Regularly identify and implement process improvements, such as streamlining existing workflows, to lower the onboarding time for new clients and improve operational efficiency of the services team INDEPENDENT TRAVEL (SABBATICAL) NEW YORK, NY JUL. 2014 -MAY 2015
● Visited Canada, Sweden, and 20+ cities in the US to tour, hike and rock climb. SENIOR PRODUCER at FUZZ PRODUCTIONS NEW YORK, NY OCT. 2013 - JUN. 2014 Fuzz Productions designs and develops digital product suites, including websites and native apps, for a diverse client base.
● Oversaw the work of three associate-level producers, including reviewing contracts, project plans, and pricing
● Defined requirements for complex Android, iOS, and web development projects with over $1.2MM in budget
● Authored legally-binding and mutually-protective SOWs and MSAs covering all product requirements and dependencies.
MOBILE PRODUCER at MCGARRYBOWEN NEW YORK, NY SEP. 2012 - OCT. 2013 A two time Ad Age “Agency of the Year,” McGarryBowen is an international full service media agency.
● As the agency’s sole Mobile Producer, acted as a subject matter expert and delivered custom apps & interactive magazines for the agency’s largest clients
● Created new process documentation for mobile app production and interactive magazine production
● Created a client-friendly guide to mobile product offerings, including native apps, frameworks, and mobile web TABLET CLIENT SERVICES MANAGER at CONDÉ NAST NEW YORK, NY SEP. 2010 - SEP. 2012 Condé Nast publishes print and digital editions of 25 iconic magazines including The New Yorker, Vogue, and Vanity Fair.
● Created client-facing spec sheets & asset delivery guides as well as a standardized internal production processes
● Led an interdepartmental standards committee to regularly review new publishing platform capabilities
● Launched 250+ interactive ads in 15 magazines across verticals including luxury, lifestyle, automotive, and tech
● Sole producer of a body of work that merited the creation of an entirely new Ad Age awards category (2012) TECHNICAL PROJECT MANAGER at POINTABOUT, INC. WASHINGTON, DC AUG. 2009 - AUG. 2010 PointAbout, Inc., a custom mobile app consultancy, was acquired in 2012 by Three Pillar Global.
● Produced iPhone and iPad apps for The Washington Post, Newsweek, Slate, Politico, The Atlantic, and others
● Created & implemented the organization’s first formal app development process (ideation through launch)
● Authored flow diagrams, wireframes, and legally-binding software requirements specifications MARKETING ASSISTANT at WIRED.COM NEW YORK, NY MAY. 2008 - JAN. 2009 Supported the Associate Director of Marketing for Wired.com, the online home of Wired Magazine.
● Aided with planning and launch of the first Wired iPhone Application; 15K+ downloads in debut week
● Researched and implemented an ad design template to boost click-through rates to promoted content
● Gained familiarity with SEO and SEM best-practices MARKETING CONSULTANT at ALLWORTH PRESS NEW YORK, NY FEB. 2008 - OCT. 2009 Provided email marketing and website management services for an independent publisher of non iction books. TECHNICAL SUPPORT SPECIALIST at PRACTICEPRO SOFTWARE NEW YORK, NY FEB. 2007 - DEC. 2007 Provided remote support and in person training for doctors and staff using medical practice management software. EDUCATION
B.A. (HONORS), PSYCHOLOGY AND COMMUNICATIONS at PACE UNIVERSITY NEW YORK, NY MAY 2010 Ful illed an honors dual major in 3 years while working full time to independently inance tuition, expenses and a semester in Hong Kong.
● Qualified yearly for Honors and President’s merit-based scholarships.
● Member, Psi Chi (National Psychology Honors Society).
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