Customer Service Manager

Objective:

To work in the well known company as a computer operator and there by monitor and control numerous computer systems, equipments, peripherals and networks efficiently. Willing to start from the bottom and work my way up with the right company.

Education:

ITT Technical Institute Associate of Applied Science –

Information Technology Computer Network Systems - Houston, TX Graduated date 12/2011

North Harris Community College (Lone Star)

General Education Emphasis - Houston, Texas 5/2002

North Harris Community College (Lone Star)

A+ Certification – Houston, Texas 2016-Current

Skills:

Extensive customer service

Configuring Routers

Wan Connection

Routing (Static, Rip, Igrp), Access List

LAN & VLAN

Configuring Switches

Antivirus Solutions

Installations of Windows 2003/XP/2000/7/8/Professional

Maintaining, Troubleshooting & Repair of Network and Desktop Peripherals

Repairs of Monitors, phones, printers, wipe systems, & migrations

Builders Servers (MSN, Facebook, ISS and Bing)

Data Migration

Active Directory

Operating Systems: Windows 10,8.1, 7, XP, 2000, Vista, Professional

Other Skills: Photoshop, CSS, HTML, Flash, Visio, Raptor, VMWare

Work Experience:

State Farm Insurance (Sedona Technologies) 11/2014 - 6/2016

Deployment Technician (contract)

Provide end-user support and customer service to all Primary Agents sites. Self-starter, organized schedule, planning daily travel schedule. Project preparation, project wrap-up and shipping preparation. Installed and setup the configuration of IT hardware as part of deployment projects. Troubleshoot any technical issues, like network or hardware. Installed equipment; HP Laptop 840G, HP Office jet 8630 all-in-one, HP P3015 LaserJet LAN Printer, Kodak I2600 Scanner & Oki C531dn LAN color printer. Mapped printers to network, executed BAT.files on Lenovo laptops. De-installed HP Office jet 8500A all-in-one, HP 3505 LaserJet LAN color printer. HP P3005 LaserJet LAN printer & Kodak i1210 & I1220 Scanner, drive mapping, change network/IPv4 from static to DHCP, provide new organize inventory for location. (aero-40,42 project)

ExxonMobil (CompuCom) 4/2015 - 12/2015

I.T. Technician

Provide excellent customer service to end user. Migrated end-user data (command line) tool. Experience with Surface tablets and Dell Laptops 7440,6430 & 6420. Installing device drivers for various devices. Install various peripherals according to user needs. Identified, evaluated, and prioritized customer problems and complaints to ensure that inquiries are resolved appropriately. Using the ticketing system. Active Directory experience with adding rights to certain users according to groups. Troubleshoot various issues with user devices. Adding & removing printers to & from user’s device. Install various software on devices according to the user and their groups. Educate user on their new device & operating system.

Netsync Network Solutions (Insight Global) 3/2014 - 10/2014

I.T. Technician Lead (contract)

Exceled from technician to Team lead over 4 or more employees. Managed and implemented a plan to execute satisfaction of completion of job. Provide end-user support and customer service, identify, diagnose and resolved any technical issues. Imaged pc’s & laptops accordingly to schools over the network. Deployed all equipment to schools. Troubleshoot various issues with computers and printers for end users, mapped network printers to network and configured LAN printers. Installed specific software on user’s pc’s as requested. Network Cabling through building’s, organized paperwork kept inventory check for schools.

Securitas Security 8/2013 - 10/2014

Patrol

Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Answer alarms and investigate disturbances. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

Aries Freight System 3/2013 - 06/2013

Desktop Support (contract)

Providing technical support to employee’s computers and company cell phones. Identified, evaluated, and prioritized customer problems and complaints to ensure that inquiries are resolved appropriately. Using the ticketing system. Fix various printer’s and printer issues. Maintain and documented accurate records of installation, inventory, and various pc issues. Build PC’s, Laptops & deployed to different users. Migrated user data from windows XP to Windows 7 and Windows 8. Experience with Microsoft Office suite; setup and configured email accounts manually on cell phones with; SMTP, IMAP & POP3. Experience with inventory software spice works, cloud platform Rackspace, (electronic data Interchange) EDI application. Tested software compatibility with various platforms, added hardware to desktops and laptops. Assisted in setting up network connections, and new drops for network connectivity and verified if desktops were on the main server. Use Remote Desktop Connection to connect to different users in different cities to handle issues. Active directory experience, added PC’s to the domain and removed as well as user’s. Experience with using(Kaspersky) Anti-virus to different PC’s.

Tolt Service Group 2/2012 - 12/2014

Regional Deployment Installer 2

Provided excellent customer service. Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests on equipment and resolving issues. Project preparation, project wrap-up and shipping preparation. Installed and setup the configuration of IT hardware as part of deployment projects. Ex. Assisting Kroger’s Pharmacy converting from desktop to virtual on the server. Installed and configured (Point of Sales) P.o.S. system for Michaels & Fiesta. Migrated all backed up data to the new server. Maintain a rapport with managers identifying issues and solutions; suggested improved methods and techniques. Documented accurate records of installation, and completions including serial numbers, quantities and asset numbers of installed hardware. Disposed of hdd with HIPAA information (EPRN Virtualization Project). Managed multiple tasks in parallel, and installed Microsoft suite on multiple desktops.

Family Dollar 3/2006 - 1/2010

Assistant Manager

Exceled from an associate to assistant manager. Provided excellent customer service and great support for the store manager by executing daily operations of the store, opening and closing cash draws. Reviewed, standardized and documented procedures to improve efficiency of operations. Responsible for compliance to policies and procedures, personnel scheduling and employee organization, managed three full time employees. Exhibit natural enthusiasm, confidence and worked well under pressured to meet deadlines. Maintained cash control and payroll, transfer of deposits to bank. Hired, trained, and discharged workers and maintained personnel records. Responsible for meeting monthly targets established for product budgets and labor cost. In charge for ordering and restocking inventory for store. Unloaded truck and stacked shelves. Gained enough skills and experience to manage an entire store.

References Available Upon Request

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